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  • 1.  FYI: New and improved: Sage Knowledgebase for Sage 100

    Posted 11-20-2020 13:15
    https://support.na.sage.com/selfservice/microsites/msbrowse.do?UMBrowseSelection=SG_SAGE100ERP_1

    Sage Knowledgebase (Sage KB) just got a major redesign-complete with an updated interface and additional features.

    What's new?

    In addition to a cleaner look and easier navigation, the improved Sage KB now offers:

    • Compliance with Web Content Accessibility Guidelines (WCAG) so content will be accessible to a wider range of customers and partners.
    • Sortable search results by relevance, most helpful, or newest on top.
    • Convenient voting buttons to help you provide article feedback and find the "most helpful" articles as rated by others.
    • Easy to use "answer wizards" to help you quickly find resolutions to the most frequently asked questions.
    • Subscription options to get updates by email whenever articles are updated.
    • Prominent "download" button on many product homepages for quick access to the latest version of your software..


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    Bill Pfahnl
    Nims & Associates
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  • 2.  RE: FYI: New and improved: Sage Knowledgebase for Sage 100

    Posted 11-20-2020 13:41
    Just saw that as well.  The 64K question is whether they have improved their search algorithms........

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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  • 3.  RE: FYI: New and improved: Sage Knowledgebase for Sage 100

    Posted 11-20-2020 15:06
    My money is on the pig getting new lipstick....

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    Phil McIntosh
    President
    Friendly Systems, Inc.
    Asheville NC
    678.273.4010 ext 5
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    Original Message


  • 4.  RE: FYI: New and improved: Sage Knowledgebase for Sage 100

    Posted 11-20-2020 15:39

    There are a couple things that are nicer
    a. Relevance
    b. Fewer items that are links to manuals

    There's still one big glaring issue for me - the site is still broken from iOS users. You can get one page of results but when you click to go to the second page you suddenly get an error ( which happened on the old site as well ).

    The underlying articles still lack a way to filter. For example, I can sort by newest but I can't look at what was created today or yesterday. And several of the articles seem to have bad dates so they show as NaNa... 

    I do think it's an improvement and just wish it was easier to search from mobile on iOS.



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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 5.  RE: FYI: New and improved: Sage Knowledgebase for Sage 100

    Posted 11-20-2020 15:47
    Convenient voting buttons to provide "feedback"?  Really?  If I could type a comment, that would be cool, but Y/N is a waste of time.

    I'm curious about the "answer wizards" they mention.

    Continuous use of massive fonts with insane amounts of white-space is frustrating.  Instead of being able to actually see what an article contains I have to scroll and scroll and scroll before I can see if it may be helpful.

    Still no ability to middle click (open multiple articles at a time), which is bad site UI.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 6.  RE: FYI: New and improved: Sage Knowledgebase for Sage 100

    Posted 11-23-2020 12:03
    Well, if you answer No, the No vote won't count until you select from a list of options and add a comment.  (And it may not count afterwards)

    This list seems limited:


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    Moira Goggin
    Executive Director
    90 Minds, Inc.
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    Original Message


  • 7.  RE: FYI: New and improved: Sage Knowledgebase for Sage 100

    Posted 11-23-2020 12:11
    I'll have to try that.  "I recommend the following updates" is promising.  Not overly intuitive UI, but if it allows typed feedback, that was on my wish-list.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


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