Sage 100

Recently, we started trying to work with Fortis for credit card processing.  We have 2 clients in a sort of limited test phase.  These are Canadian customers with Canadian banks.  95% of our customers are Canada based.

In both cases, the customers cards (well, mine really since it was used for testing) are being double authorized.  Doesn't matter if I start with a sales order or do a direct invoice.  The initial entry authorizes the card and when I post the invoice, it also authorizes the card.  In the end, the card is only charged once but the invoice posting is not settling the previous authorization.  Customers will certainly complain if their available credit is hit twice until the authorizations fall off. 

I understand that we are probably their first Canadian customers but my experience so far with Fortis is horrible   No one is owning the problem.

So after all that rant …

a) is anyone else experiencing double authorizations with Fortis?

b) if not fortis, which processor would you recommend for swipe devices connected to an SPC server and integrated with Sage 100?  Paya doesn't have it. Repay doesn't have it.  

Thanks for listening. Ideas and feedback welcome.   

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Robert White
Munjal White Consulting Corp
Toronto ON
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If you don't already have logging on for Fortis, turn it on and look at the log to see if it is actually doing a Pre-Authorize twice. You should see when it Authorizes the card. Then when you post the invoice you should see it attempt to capture the Authorization. If it fails, you will see it do a Sale transaction to attempt to get payment. You might be able to figure out what is happening from that. Are these transactions through the terminal or through Sage? If terminal, test with Sage to see if the result is the same.

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Todd Martin
MBA Business Software
https://www.mbabsi.com
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