Expect to be wading into the scripting waters soon. Have a client with probably a dozen UDF files that they've been updating manually as they enter orders. This has worked well until they finally realize that much of the checking and rules for the UDF files are too complex for people to remember in the day to day hustle and bustle of data entry.
Phase one will be to try streamlining data entry so when an item # is inserted a number of selections are made for UDF file values.
If they can do this then phase two will be EDI.
Even better if they can do this I think it adds that higher level ""special sauce"" that I believe we must add in the coming years as consultants. A level of service that cannot easily be duplicated by Sage help desk support or the pushing of a higher level support plan...