Sage 100

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  • 1.  Exchange 2019 on prem

    Posted 06-20-2023 12:15

    I have a customer (finally) getting into Paperless.  They run Exchange 2019 and we are getting this error when testing.  IT is telling me it's set right on the email \ server side.  But this is telling me otherwise, any suggestiosn?

    When testing paperless from 2022 Standard

    SmtpCmdResp: 550 5.7.60 SMTP; Client does not have permissions to send as this sender



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    John Wilder
    Technology Integrators
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  • 2.  RE: Exchange 2019 on prem

    Posted 06-20-2023 12:37

    From your question, I am "assuming" (and we know what happens when we assume). 

    • When you test sending from the Company Maintenance Screen with the specific email as the "from" is it working? 
    • And if you send from maybe AR Invoice History, since you can hand key in any "to" address, and you send from the email address defined in Company Maintenance and it is working?
    • but, when you change the From Address to someone else besides the ID set up in company Maintenance, that is when it fails?  

    If the above are true, then the IT Company needs to make a change in every user that will send emails from Sage 100 to allow "send as" 

    this should help Knowledge Base ID: 64078.  Also, If IT says they did this, then know that Outlook Permissions can take hours to properly populate.  Try again in a few hours. 

    https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=64078&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=25858&cmd=displayKC&dialogID=1754228&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true  



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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 3.  RE: Exchange 2019 on prem

    Posted 06-20-2023 13:02

    This is the error we see when the "from" email address (in Paperless Form electronic delivery settings, or overridden runtime) doesn't match the SMTP authentication settings (Company Maintenance).  The authentication credentials need to be granted "send as" permissions for each "from" address.



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 4.  RE: Exchange 2019 on prem

    Posted 06-20-2023 13:05

    @Kevin Moyes you worded that so concisely, as apposed to my paragraph answer.  :) 



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    Madeline Stefanou
    RKL eSolutions, LLC
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    Original Message


  • 5.  RE: Exchange 2019 on prem

    Posted 06-20-2023 13:07

    I've answered that question many times.  Practice, practice, practice.



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 6.  RE: Exchange 2019 on prem

    Posted 06-20-2023 13:09

    Oh... and here is a related Ideation90, for those that want to vote:

    Link



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 7.  RE: Exchange 2019 on prem

    Posted 06-21-2023 07:12

    Thanks for the feedback.  I will test from Sage.  This is failing just from the setup, where we are using the same user and email for testing..  I'll follow up.  



    ------------------------------
    John Wilder
    Technology Integrators
    ------------------------------

    Original Message


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