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  • 1.  Excel issue with SI

    Posted 02-24-2021 17:05
    After a MS update, client gets message when trying to run SI reports that Excel isn't installed.  He uninstalled and reinstalled a 32 bit version, still getting that error.
    Any ideas?  And yes, he opened Excel before ever starting the SI reports.

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
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  • 2.  RE: Excel issue with SI

    Posted 02-24-2021 17:15
    Are the Excel Ad-in and COM Add-in installed and the appropriate boxes checked?


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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
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  • 3.  RE: Excel issue with SI

    Posted 02-24-2021 17:23
    @Doug Higgs - it's not THAT error message, but I honestly didn't even check those because it wasn't saying that Report Designer was missing, it said Excel wasn't installed.  But I should have checked that.  I've emailed client and waiting on response.​

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 4.  RE: Excel issue with SI

    Posted 02-24-2021 17:26
    https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=48688 

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 5.  RE: Excel issue with SI

    Posted 02-24-2021 17:38
    Yeah, I had found that, but he HAD opened Excel already, and he isn't getting any errors.
    But, the add-ins are not there (even after reinstalling the workstation), so I'm connecting now to look at it.
    Gosh, I love SI issues.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 6.  RE: Excel issue with SI

    Posted 02-24-2021 18:19
    Also check the Excel version and make sure it's in the compatibility list.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------

    Original Message


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