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  • 1.  Error printing Customer RMA when Cross Ship option is checked in RMA Entry

    Posted 08-28-2020 12:22
    v2016 Advanced.  When the save the RMA, they first are prompted to print a S/O, which they do without error.  Next, the Print Customer RMA window appears.  When they click "Print", they get an error: Record " is missing from "memory".  The RMA is saved, and the RMA prints, but other RMAs with their print flags checked also print.
    RMA Printing Error 11
    I found Sage KB article 44484 and followed the instructions, but the issue is not resolved.
    https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=44484&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=5134&cmd=displayKC&dialogID=214734&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

    Anyone seen this?

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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
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  • 2.  RE: Error printing Customer RMA when Cross Ship option is checked in RMA Entry

    Posted 08-28-2020 13:19
    Probably not at ALL related, but required UDF's on Sales Orders can cause issues with RMA.

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    ==================
    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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  • 3.  RE: Error printing Customer RMA when Cross Ship option is checked in RMA Entry

    Posted 08-29-2020 01:14
    Edited by Alnoor Cassim 08-29-2020 17:58
    When the Customer RMA Printing window appears, are they possibly choosing one of the Paperless options on the Paperless Office Output dropbox? If so,  pull up the customer the RMA was being printed for in Customer Maintenance then click Paperless button, choose Document = R/A Customer RMA then look at all the settings on the Main, Email, and Fax tabs. It would seem like something is not set right.

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    Alnoor Cassim

    Accounting Systems, Inc. (ASI)
    Email: alnoor@asifocus.com
    Orange County, CA
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  • 4.  RE: Error printing Customer RMA when Cross Ship option is checked in RMA Entry

    Posted 09-01-2020 13:39
    Paperless not enabled for RMA forms.  No required fields in S/O Entry.

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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
    ------------------------------

    Original Message


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