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  • 1.  Error message while processing CC via SPS in MAS.

    Posted 03-20-2013 15:29
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    Error message while processing CC via SPS in MAS. Is this a serious message. The charge is provided an authorization and transaction number. Should I (the client) be concerned? They have been on MAS (and SPS for three whole days now............


  • 2.  RE: Error message while processing CC via SPS in MAS.

    Posted 03-20-2013 15:33
    Was the exp date left blank or the CVV left blank? They should be able to check in the web terminal if the transaction has been processed or not.


  • 3.  RE: Error message while processing CC via SPS in MAS.

    Posted 03-20-2013 15:54
    I would check the virtual terminal as @PhilMcIntosh suggested. If it didn't process, you could deselect Require Validation Code in Payment Type Maintenance to see it actually processes as a temporary workaround. You don't want the poor people to go bananas after three whole days!!!


  • 4.  RE: Error message while processing CC via SPS in MAS.

    Posted 03-20-2013 16:13
    No, expiration dates are filled in as well as the CVV information. Will check the VT tonight...


  • 5.  RE: Error message while processing CC via SPS in MAS.

    Posted 03-21-2013 04:57
    So why would the authorization code and transaction number be returned if it truly failed?


  • 6.  RE: Error message while processing CC via SPS in MAS.

    Posted 03-21-2013 04:59
    What did it show on the VT?


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