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Error Code -30 Printer Not Activated Windows 7

  • 1.  Error Code -30 Printer Not Activated Windows 7

    Posted 09-11-2019 10:33
    We have a client who has a windows 7 machine where it appears we can't use our normal tricks to get it to print to the paperless printer.  They are on Sage 100 Standard 2019

    1. Removed the Sage 100 PDF Converter failing
    2. Uninstalled the printer drivers for the Amyuni Document Converter as there were two listed
    3. Give everyone full rights to the registry key   Computer\HKEY_CURRENT_CONFIG\Software\Sage 100 PDF Converter
    4. UAC set to never notify and rebooted
    5. User is set as administrator on local machine, tried under different windows profile (ours and theirs)
    6. Right click run Sage as administrator
    7. Install the printer using pl_advancedoptions_ui and then tried the process using the pdfinstall.exe in the home folder
    8. Open the printer and change the port to both a new local port (did both just "Sage" and then the folder path method C:\Users\Public\Sage
    9. Security tab gave every full rights on the printer

    Still getting the same error, their Windows 10 machines in the office appear to be working fine but the Windows 7 is having issues.

    Anyone have any additional thoughts?

    ------------------------------
    Chris Mengerink
    Director
    DWD Technology Group
    Fort Wayne IN
    260-399-8653
    ------------------------------


  • 2.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-11-2019 11:00
    In the registry key delete the Jobs and Locks folders if they exist.  In pl_advancedoptions_ui  uncheck the Use Lockfile check box, click Uninstall Converter.  Click Install Converter.  When the Install Converter is finished click Test Converter.  If a test pdf displays on the screen then you are done.

    ------------------------------
    Doug Higgs
    Assistant Technical Support / Building Maintenance Specialist
    Midwest Commerce Solutions, Inc
    ------------------------------



  • 3.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-11-2019 11:30
    Thanks Doug, that was my first attempt where I got this
    If only it was that simple my day would be better :)

    ------------------------------
    Chris Mengerink
    Director
    DWD Technology Group
    Fort Wayne IN
    260-399-8653
    ------------------------------



  • 4.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-11-2019 13:25

    Hi Chris – This might not have anything to do with it, but I was getting the Error -30 every time I worked remotely when I used Remote Desktop (RDP) to get into the server.   And it is unique to the workstation I use.

    I have to not only change the default printer on the workstation I was using to be a local printer (or a .pdf printer), but also I have to make sure it was not a "redirected" printer of any kind.  And in fact, I deleted several .pdf printers (Cute and Foxit) that showed they were re-directed because if I used those re-directed printers, I consistently received the Error -30.

     

    Once I deleted the re-directed printers and changed the default printer to be a local printer to that workstation (or again, a .pdf printer that was not re-directed) my Accounts Payable Invoice Registers, my electronic AP remittance emails, and my Direct Deposit Stubs all were printed/electronically delivered correctly.

     

    I do have to do that each time if I power down the workstation at all – delete the redirected printers and assign the local printer...

     

    Sue Bennett | President

    P. 503 620 3484 | F. 503 620 2765

    12559 SW 69th Ave | Tigard, OR  97223

    Sue@benpor.com www.benpor.com

    Bennett/Porter Blog facebook twitter

     

     



    ------Original Message------

    We have a client who has a windows 7 machine where it appears we can't use our normal tricks to get it to print to the paperless printer.  They are on Sage 100 Standard 2019

    1. Removed the Sage 100 PDF Converter failing
    2. Uninstalled the printer drivers for the Amyuni Document Converter as there were two listed
    3. Give everyone full rights to the registry key   Computer\HKEY_CURRENT_CONFIG\Software\Sage 100 PDF Converter
    4. UAC set to never notify and rebooted
    5. User is set as administrator on local machine, tried under different windows profile (ours and theirs)
    6. Right click run Sage as administrator
    7. Install the printer using pl_advancedoptions_ui and then tried the process using the pdfinstall.exe in the home folder
    8. Open the printer and change the port to both a new local port (did both just "Sage" and then the folder path method C:\Users\Public\Sage
    9. Security tab gave every full rights on the printer

    Still getting the same error, their Windows 10 machines in the office appear to be working fine but the Windows 7 is having issues.

    Anyone have any additional thoughts?

    ------------------------------
    Chris Mengerink
    Director
    DWD Technology Group
    Fort Wayne IN
    260-399-8653
    ------------------------------


  • 5.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-11-2019 17:54
    Stop sharing printers with the remote session.  A local PDF converter will conflict with the one in the remote session.


    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 6.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-11-2019 18:00
    In this case it's not being used in an RDS enviroment, just a standard workstation/server enviroment.  But good notes on terminal servers and related RDS clients for other individuals to be able to find.

    Thanks for the thoughts though!

    ------------------------------
    Chris Mengerink
    Director
    DWD Technology Group
    Fort Wayne IN
    260-399-8653
    ------------------------------



  • 7.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-12-2019 10:36
    If it is still an issue, I would normally bail at this point, open a case with Sage, put them in touch with client and let them deal with it.  Not making any money on the issue at this point.

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 8.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-12-2019 10:42
    I would agree...and we did that...they couldn't figure it out either...will keep banging on the door though.  Thanks!

    ------------------------------
    Chris Mengerink
    Director
    DWD Technology Group
    Fort Wayne IN
    260-399-8653
    ------------------------------



  • 9.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-12-2019 11:04
    Might be time for a new workstation..................  I had a WIN 7 workstation once that the Sage client would not install.  All told, between Sage Tech and myself, probably had 8 hours of head scratching.  They bought a new workstation as a result.....

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 10.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-12-2019 11:31
    Does that user see the exact same printers as the other users?  Sometimes some invalid printer or one with a bad driver can wreak PDF Converter havok.

    ------------------------------
    ==================
    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
    ------------------------------



  • 11.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-12-2019 13:16
    Make sure that the Local Administrator account is enabled.  There's a checkbox on the actual user account.  It's disabled in Win 7 by default.  If you have to change it, be sure to reboot, Then uninstall/reinstall Converter through Pl_AdvancedOptions_UI.

    ------------------------------
    Chris St. Amand
    Arizona Accounting & Information Systems
    ------------------------------



  • 12.  RE: Error Code -30 Printer Not Activated Windows 7

    Posted 09-15-2019 20:48
    Thanks Chris for the thought, oddly I logged in today, reviewed what you mentioned, all looked good.  Went and though well lets just test it for the giggles and it all worked....at this point I have no idea what fixed it if anything....sometimes you just have to accept it's a computer and move on.

    Thanks everyone!

    ------------------------------
    Chris Mengerink
    Director
    DWD Technology Group
    Fort Wayne IN
    260-399-8653
    ------------------------------