Sage 100

 View Only
Back to discussions
Expand all | Collapse all

Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

  • 1.  Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-02-2022 19:00
    Edited by Shannon Stanley 06-03-2022 17:16
    User is getting an error 88 in shipping data entry when they enter in the lines of the order:

    1. User enters in a new order into shipping data entry.
    2. User enters in the lines on the order.
    3. User clicks on "shipping" tab and enters in data.
    4. User then changes the ship date from tab 2.
    5. Error 88 appears on the screen.

    *if the user at step 4 clicks back to "lines" tab and then changes the shipping date it doesn't generate the error 88.
    *I have turned off *esc trapping.
    *Renamed the links folder.
    *Ran the SY_Activation_Bus program it returned the results of 1.



    ------------------------------
    Shannon Stanley
    Sage 100 Consultant
    Ardent Consulting LLC
    ------------------------------


  • 2.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-02-2022 19:40
    RTry resetting the screen panels and rebuilding the custom office tables.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 3.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-03-2022 07:34
    Does it only happen to that user? 
    Since the error references SY_GridHandler,pvc  Have you tried resetting the Grid on the lines tab?

    ------------------------------
    David Overholt
    DWD Technology Group
    ------------------------------



  • 4.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-03-2022 08:52
    I have an upgraded client to v2021, with the same problem.  We have reset the panels and the grid, but it "comes back" frequently.  I have not tried the custom office rebuild utilities; we can try that next.  Do you have a Case with Sage Software for this?  If so, I'll open one and reference yours @Shannon Stanley. If not, I'll open on later today and share it with you.  ​

    ------------------------------
    Madeline Stefanou
    RKL eSolutions, LLC
    ------------------------------



  • 5.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-03-2022 17:09
    Edited by Shannon Stanley 06-03-2022 17:13
    It's happening to all users in shipping data entry and I have reset the panels\grid for each user. I was able to recreate the issue in my demo data for ABC company in v2020 SP4, same version as my customer but no mods. @Madeline Stefanou my case number is 8009219170 and I reported the issue to them 2 days ago.​​

    *Temporary workaround is to have the user switch back to tab 1 (lines) of shipping data entry and then change the ship date.

    ------------------------------
    Shannon Stanley
    Sage 100 Consultant
    Ardent Consulting LLC
    ------------------------------

    Original Message


  • 6.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-03-2022 17:17
    Ok now that you have been able to duplicate the issue go into DFDM and look for any records where it is specific to your user / company code.  Default records all use ###, ### for the records to make them global to all users.    As users or programs make changes they sometimes corrupt that file in the process.   The SY_GridDefinition.M4T file resides in the MAS_SYSTEM directory.  If you remove records that tie to your specific user code does the problem go away?​​

    ------------------------------
    Carmen Cruz
    Sage Consultant
    CompuData
    ------------------------------



  • 7.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-03-2022 17:27
    Great instructions! I tried in my demo data ABC company and removed my user record in DFDM. It still generates the error 88. @Carmen Cruz​

    ------------------------------
    Shannon Stanley
    Sage 100 Consultant
    Ardent Consulting LLC
    ------------------------------

    Original Message


  • 8.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-03-2022 17:30
    Edited by Carmen Cruz 06-03-2022 17:32
    Thank you ;)
    Do me a favor zip up your ABC company and upload so I can grab it.   And your SY_Griddefintion.M4T file.   You got my curiosity going.

    ------------------------------
    Carmen Cruz
    Sage Consultant
    CompuData
    ------------------------------

    Original Message


  • 9.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-03-2022 17:50
    Uploaded

    ------------------------------
    Shannon Stanley
    Sage 100 Consultant
    Ardent Consulting LLC
    ------------------------------

    Attachment(s)

    M4T
    SY_GridDefinition.M4T   1.62 MB 1 version
    zip
    MAS_ABC.zip   3.52 MB 1 version
    Original Message


  • 10.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-06-2022 14:21

    Hey Shannon - I reviewed the code and this is a bug. I can recreate your error with your Steps to Duplicate. My error is actually Error 88 Sy_GridHandler 544 (I'm on 2021.2) but it's the same underlying cause. If you are able to report it to Support, ask them if they can write up a Defect for Engineering with your steps and also mention:

    The underlying cause is IN the CHANGE_SHIPDATE (ChangeShipDate method) of SO_Shipping_ui.pvc. It needs to conditionally run _OBJ'ClearGrid(MainGridCtl) and the remaining lines in the method based on whether the user is sitting on PLINES panel. E.g.
    IF _OBJ'GetFolderName$ = "PLINES" { ! do the rest }

    Hopefully they can give you a one-off fix at least.



    ------------------------------
    Alnoor Cassim

    Email: alnoor.cassim@90minds.com
    Ph:
    ------------------------------

    Original Message


  • 11.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-06-2022 14:23
    Ummmmm ... yeah what Alnoor said.  That was so far over my head it still hasn't landed.  Thank you so much for checking that out for us Alnoor.  Have a great day ;) !!!!!!!

    ------------------------------
    Carmen Cruz
    Sage Consultant
    CompuData
    ------------------------------

    Original Message


  • 12.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-06-2022 15:56
    Edited by Alnoor Cassim 06-06-2022 16:06
    Hey RQ - I was just trying to give Shannon something she can copy/paste to Support so they could copy/paste that it in the PER (BTW is it still called a PER?). All I was saying was that code needs to check if it's sitting in PLines before it clears out the grid and reloads it, because if it doesn't you get an Error 88. It's also possible, but not in Shannon's case, that if the grid hasn't been customized, or has been reset, it may temporarily work. Regardless, it needs a program fix.

    ------------------------------
    Alnoor Cassim

    Email: alnoor.cassim@90minds.com
    Ph:
    ------------------------------

    Original Message


  • 13.  RE: Error 88 Program SY_GridHandler.pvc Line 1284 in Shipping Data Entry

    Posted 06-06-2022 19:42
    Thank you @Alnoor Cassim!  I have reported it to Sage Support. Appreciate everyone's help!​

    ------------------------------
    Shannon Stanley
    Sage 100 Consultant
    Ardent Consulting LLC
    ------------------------------

    Original Message


Related Content