Sage 100

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  • 1.  Error 65 SO565_SSL_Shipping_ui.pvc in shipping data entry

    Posted 08-27-2023 09:59

    I need some help from the custom programming side. I had a client this week that went live on Sage Std 2022 with a custom program and Starship integration. The client tested the custom modification and Sage 2022. Everything worked great. We go live on v2022 and only thing left was moving and installing Starship on the new server and installing the new starship link 2.0. After I installed the Starship link, the shipping data entry screen for the users that do not have starship link button it will give them the error 65. I reached out to the development team who did the custom program, they said it wasn't their program code causing the error. I reached out to Starship support, they told me it wasn't their programming code. I have completed two upgrades with this client and they have not added any new third-party customizations since the last two upgrades. Could someone from the programming side give me some insight on how I can figure out who's developer code this is so I can request a fix or find someone to fix it. TIA.



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    Shannon Stanley
    Sage 100 Consultant
    Ardent Consulting LLC
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  • 2.  RE: Error 65 SO565_SSL_Shipping_ui.pvc in shipping data entry

    Posted 08-27-2023 10:08

    Hi Shannon...

    So the line of code causing the problem is in a program written by SPS commerce.  You would ask them to tell you which screen elements are being referenced in that line of code, and exactly what the program line is doing, and that will give direction.

    There is another way to address this, which is to put the button on the users who don't have it, and start it off hidden and disabled.  If it is indeed the button, and you don't want to wait for SPS commerce to modify their program to allow the button to not be present , you may need to do something like this.

    And, if the button still gets shown and enabled on users that shouldn't have it, you can try things like hiding it behind a bigger button that does nothing, etc.



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    Jeff Fiddelman
    Exeplex, LLC
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  • 3.  RE: Error 65 SO565_SSL_Shipping_ui.pvc in shipping data entry

    Posted 08-28-2023 10:35

    FYI,

    When you have an error related to a program name starting with a module code then a three digit number, that number represents the developer of that program enhancement.  Sage maintains a list in the SY_Developer table.



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 4.  RE: Error 65 SO565_SSL_Shipping_ui.pvc in shipping data entry

    Posted 08-28-2023 13:15

    @Kevin Moyes and @Jeff Fiddelman - thank you both! I appreciate your help.



    ------------------------------
    Shannon Stanley
    Sage 100 Consultant
    Ardent Consulting LLC
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    Original Message


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