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Error 16 file/Disc is full - v2022 ADV

  • 1.  Error 16 file/Disc is full - v2022 ADV

    Posted 08-13-2025 07:15

    The client encountered this yesterday.  Not good.

    They are running v2022 ADV.  Opened case with Sage.  They suggested rebuilding the detailposting table.  Ran into the night and ended with an error (second below)

    The detail posting table is huge (total of 16, third panel below).

    The generaljournaldetail table has over 100K.  

    I am thinking about initializing the table and starting over, but am concerned about the entries that may have been added (and other unknown consequences)

    C drive has about 41 gigabytes of space left due to the rebuild failing, leaving the NEW temporary tables in place.  I think they could be deleted, but I am hesitant.

    I am worried Sage will refuse assistance due to v2022 being out of support for four months.

    HELP!!!!

    And yes, we have discussed moving to SQL on the next upgrade.



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------


  • 2.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-13-2025 08:23

    Have you tried purging G/L history?



    ------------------------------
    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 3.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-13-2025 08:25

    Also, what were you doing when the error occurred?



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------



  • 4.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-13-2025 08:36
    Edited by Wayne Schulz 08-13-2025 08:36

    I think you "buried the lead" as they say with " The detail posting table is huge (total of 16, third panel below)" and I'm unsure if you're acknowledging the issue with 16 segmented files or trying to find a workaround for it.

    On the surface the (non chatgpt) answer seems to be that Sage has a soft limit of 16 segmented files and after that YMMV about what happens.

    See:There are segmented data files for some data files

    Note: The maximum number of segments is 16. This includes the original *.M4T file. Around this number, Error #16 or other errors present when attempting to migrate or convert data, or when attempting to work with data (posting a journal or registry update, etc.).



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    CT
    ------------------------------



  • 5.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-13-2025 08:50
    Edited by Jeff Schwenk 08-13-2025 09:10

    Sorry @Brett Zimmerman.  Updating JE's after importing them.

    @Wayne Schulz - You probably tire of people saying "You're the best" so I hope I don't put you over the edge.  You're the best KB searcher I know.

    I will take a look at purging some history.  I am concerned about the JE to be updated.



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 6.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-13-2025 09:14

    We are looking into reverting back to Monday night's image, then purging the history to get under the data file size limitation.  Looks like the decision has been made for them to move to SQL



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 7.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-13-2025 11:27

    Restored an image from before the crash.  Now cleaning up the debris.

    This can be moved out of Urgent Support.



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 8.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-14-2025 08:58

    Almost done.  To purge data, you have to tweak the number of years to retain data.  So I changed from 15 to 3.  Purge ran.  Then I optimized the GL_detailposting table.  That took five hours.  I then ran the period close for the year BEFORE I changed the retention period back to 15.  It took about 20 seconds to realize my "OH Crap" moment.  We are restoring the image from 4 AM.  Almost out of the woods.

    On a related note, I answered the brief survey sent after support closed the case.  I gave the analyst high marks but answered the question "Would I recommend Sage to a friend based on the support of the analyst" with a five.  I can I recommend the software based on a support case.  I also commented on the failure of the KB search to find the article that @Wayne Schulz posted above.  Within a couple hours, Sage calls me.  Chris Powers was on the other end.  Good conversation.   The irony of the KB complaint was Chris was UNABLE to find Wayne's document either, even after he pasted the KB ID into the search field.  I forward him the KB for further research....  And he mentioned that he is looking forward to the 2026 MOTM in San Diego.



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 9.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-14-2025 09:05

    If only there were a (sort of) independent group of Sage 100 consultants who regularly reviewed issues like this for the past 20 years and provided feedback to the publisher. It would be even better if publisher employees were invited to the annual convention to hear this feedback in person. Perhaps even have a session or two dedicated to feedback. Maybe someday this will happen. Until then, in the immortal words of Casey Kasem, "Keep your feet on the ground and keep reaching for the stars." Hey maybe we should form a group that does just this? Oh, wait. Never mind.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    CT
    ------------------------------



  • 10.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-14-2025 11:27

    Unfortunately, Sage shows up at MOTM thinking it will appease us without actually fixing the issues...



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    Phil McIntosh
    Friendly Systems
    ------------------------------



  • 11.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-14-2025 09:31

    I can't tell you how much I appreciate knowing that others struggle with searching on the KB! I'm about at the point where I don't even look anymore - I just throw it out there and one of you master searchers manages to find it.



    ------------------------------
    Beth Bowers
    Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
    (269) 358-0989
    ------------------------------



  • 12.  RE: Error 16 file/Disc is full - v2022 ADV

    Posted 08-14-2025 12:36

    America's Top Forty!  Hi, I'm Casey Kasem and this week, we have a new # 1 song.  Moving up 8 places from last week, it is Starland Vocal Band's Afternoon Delight.   Click here to sing along...  1086904 

    @Wayne Schulz Did you listen in back in the day or just listen now to SiriusXM on the weekends?

    BTW, I am still waiting for the Sage 100 logon password "eye" to click on to verify my fat fingers were on the correct keys......

    Reminds me of the Insight/Summit days of yore when the partner listening session was held on the last day at the last hour.  Erika would take copious job costs notes on the flip chart.  The conspiracy theorist in me wants to know - Did those notes make it past the hotel dumpster????



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------