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Error 15 pl_commonutility.m4p Line 347

  • 1.  Error 15 pl_commonutility.m4p Line 347

    Posted 12-11-2024 15:08

    Cannot find this error anywhere.  Cannot figure out why this error even occurs because customer has been using paperless office forever and this error all of a sudden occurs. I even get the same error when running the register at the Sage application server.  



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    Jane Scanlan
    Partner
    Next Level Manufacturing Consulting Group
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  • 2.  RE: Error 15 pl_commonutility.m4p Line 347

    Posted 12-11-2024 15:13

    Look up pl_commonutility* in KB and you'll get some hits. 



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 3.  RE: Error 15 pl_commonutility.m4p Line 347

    Posted 12-11-2024 15:15

    I've already done that Steve, and there is nothing of use to me.  



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    Jane Scanlan
    Partner
    Next Level Manufacturing Consulting Group
    ------------------------------

    Original Message


  • 4.  RE: Error 15 pl_commonutility.m4p Line 347

    Posted 12-11-2024 15:20

    It's trying to open a PDF printer device. 

    0347 OPEN (7)%SYS_SS'Wdx$+"*winprt*;"+%PDF_Device$



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    Lee Graham
    Friendly Systems, Inc.
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  • 5.  RE: Error 15 pl_commonutility.m4p Line 347

    Posted 12-11-2024 15:23

    To add to what Lee shared, here is more info on Error 15.  Maybe uninstall/reinstall the PDF converter?  Also, maybe a firewall issue.

    Error #15

    Operating system command failed 

    Possible Reasons:

       •  Returned from the operating system. For more details, PRINT MSG(-1). One possible reason: exhaustion of .bmp handles. 
       •  In [TCP]: Cannot open the socket locally or general TCP failure on file I/O. 



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    Javier Guzman
    Consultant
    ProSolutions
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    Original Message


  • 6.  RE: Error 15 pl_commonutility.m4p Line 347

    Posted 12-11-2024 15:54

    Try changing the default for opening PDFs to Edge and see if that resolves it.   Have had a number of times were there are issues with Acrobat

     

     

    Bob Osborn

    ,

    MCSE

    Sr. Consultant, Sage 100

    e:

    BobO@dsdinc.com

    p:

    800-627-9032 x 180

    w:

    www.dsdinc.com

     

     




    Original Message


  • 7.  RE: Error 15 pl_commonutility.m4p Line 347

    Posted 12-11-2024 16:00

    I think we may have a permissions issue here ... waiting to hear from the client if someone has been messing around with network permissions.  I just tested printing something else in Sage that goes to PDF and whaddya know, no error 15 and the PDF generates just fine.  :(



    ------------------------------
    Jane Scanlan
    Partner
    Next Level Manufacturing Consulting Group
    ------------------------------

    Original Message


  • 8.  RE: Error 15 pl_commonutility.m4p Line 347

    Posted 12-11-2024 20:09

    Check with Scanco on this error.  I have two or three clients that experienced that error; and Scanco provided me a replacement PL_CommonUtility file.  



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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 9.  RE: Error 15 pl_commonutility.m4p Line 347

    Posted 12-12-2024 08:46

    Thank you @Madeline Stefanou.  I will do that.  I am now very suspicious that this is OM related because guess what, this error occurred with the Daily Labor Register.  



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    Jane Scanlan
    Partner
    Next Level Manufacturing Consulting Group
    ------------------------------

    Original Message


  • 10.  RE: Error 15 pl_commonutility.m4p Line 347

    Posted 12-12-2024 09:43
    Edited by Brett Zimmerman 12-12-2024 09:47

    Did you see this KB? - although I didn't think we're supposed to rebuild those files, or was that specific to JobOps?

    Error "PL_CommonUtility.pvc 0347" printing Operations Management Daily Labor using Paperless Office

    Created on  | Last modified on 

    Summary

    When printing the Operations Management (JT) Daily Labor Report in one company code via Paperless Office, getting error "PL_CommonUtility.pvc 0347".

    Description

    Cause

    Data corruption.

    Resolution

    Rebuild Key Files for Operation Management module in the company getting the error.



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------

    Original Message


  • 11.  RE: Error 15 pl_commonutility.m4p Line 347

    Posted 12-12-2024 10:24

    I did not see that, nor did a search find that.  I am totally disgusted with the Sage KB (I've seen the other ramblings on this in 90minds), and this resolution is lame (wholesale rebuild all key files seems like a typical Sage response, not from the developer).  Anyway, the program is different it's M4P not PVC.  I'm waiting to hear back from Scanco as I've taken @Madeline Stefanou suggestion for a new program.  



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    Jane Scanlan
    Partner
    Next Level Manufacturing Consulting Group
    ------------------------------

    Original Message


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