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  • 1.  Error 11 opening a role (upgrade) Record 'X/K' is missing from '*memory*'

    Posted 08-04-2023 15:44
    Edited by Kevin Moyes 08-04-2023 15:57

    Upgrade from v2020 to 2021 to 2023 (All Premium, fun with JT to PM!).

    In both the v2021 and v2023 system I'm getting an error in Role Maintenance.  It happens opening an existing role, or trying to create a new role.

    "Record 'X/K' is missing from '*memory*'.

    There are enhancements by Repay, InSynch, ScanForce (x2) and DSD (x10), plus ScanCo's PM for v2021, but nothing related to a module "X/K".

    Source v2020 has this is Role Maintenance, but nothing in the installed modules listing nor System Configuration.

    I can only assume this is a remnant of an old uninstalled enhancement, but I can't find out how to get past the error.

    I found and removed rows related to X/K in SY_RoleSecurity... but it didn't help. 

    Any tips on where I can hunt down this rogue reference to the phantom module in other tables / files would be most welcome.

    Edit: more details on the error:

    SY_RolePlus_ui.pvc line 2041



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 2.  RE: Error 11 opening a role (upgrade) Record 'X/K' is missing from '*memory*'

    Posted 08-04-2023 15:58

    Try looking in SY0CTL.SOA  (make a backup copy of the file before deleting the records). when you do a lookup, the various module references are pretty easy to spot. if there are X/K records you can probably delete them 



    ------------------------------
    David Overholt
    DWD Technology Group
    ------------------------------



  • 3.  RE: Error 11 opening a role (upgrade) Record 'X/K' is missing from '*memory*'

    Posted 08-04-2023 17:26

    Thanks for the suggestion David.  I didn't find anything referencing X/K in that file (not even starting with T. or lowercase L).



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 4.  RE: Error 11 opening a role (upgrade) Record 'X/K' is missing from '*memory*'

    Posted 08-04-2023 17:16

    Partial Records from a module included by a 3rd party or partial uninstall that left stranded SY_task records.

    Look for the last key, if the module code listed is a valid module that should exist, re-install that module.

    If the module should not exist and there is no uninstall in System Configuration (Library Master, Setup, System Configuration) then manually purge records from SY_Task, via Data File Display and Maintenance, that are from that module



    ------------------------------
    Lisa Dion
    Vrakas/Blum Computer Consulting, Inc. ldion@v-bcc.com
    ------------------------------



  • 5.  RE: Error 11 opening a role (upgrade) Record 'X/K' is missing from '*memory*'

    Posted 08-04-2023 17:22

    Thank you so much @Lisa Dion! 

    There was also an X/K record in SY_Task.  After removing this, I was able to get into Role Maintenance properly. :-)

    Now I can enjoy the weekend without worrying about this!



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 6.  RE: Error 11 opening a role (upgrade) Record 'X/K' is missing from '*memory*'

    Posted 09-15-2025 10:56
      |   view attached

    related kb attached...



    ------------------------------
    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------

    Attachment(s)

    pdf
    Error Error 11 SY_RolePlus_uipvc 2041.pdf   63 KB 1 version
    Original Message


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