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  • 1.  Emailing PR DD stubs using Office 365

    Posted 03-01-2019 10:24
    Client has been emailing PR DD stubs from 2 companies \for several years no problem; they switched to Office 365 last year and their IT created a connector and it's been going great until a couple of weeks ago, when after sending a number of stubs, the rest get block and they get a non deliverable.  IT has to go in to Office 365 and unblock the sending email user and they can send a few, then it gets blocked again, and so on until all stubs get send.  They send around 140 each payroll  Their IT says no change on Office 365 side and has a case working with Microsoft about it. Thought I'd ask if anyone has any idea what Office 365 needs in order NOT to block the DD stub emails.

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    Mary Mays
    Professional Software, Inc.
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  • 2.  RE: Emailing PR DD stubs using Office 365

    Posted 03-05-2019 17:56
    The only idea I have is to make sure the login used for authentication (Company Maintenance) is the same as the email "From" address.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 3.  RE: Emailing PR DD stubs using Office 365

    Posted 03-05-2019 18:33
    Edited by Michelle Taylor 03-05-2019 18:33
    @Mary Mays Have you tried changing the Subject line in the email to be different for each of the emails?  Wonder if there are new, better rules for detecting spammers, thus O365 is blocking them.

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    Michelle Taylor
    ERP Team Manager, CS3 Technology
    918-388-9772
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    Original Message


  • 4.  RE: Emailing PR DD stubs using Office 365

    Posted 03-06-2019 10:26
    @Kevin Moyes - yes, it will ONLY work if the login is the same.

    @Michelle Taylor - No, we have not tried that.  They want to send them all together in a group from the paperless office viewer.  ​​​I could insert 'documentNo' or 'EmployeeName' in the subject to make them unique.​  I'll try that - thanks!

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    Mary Mays
    Professional Software, Inc.
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    Original Message


  • 5.  RE: Emailing PR DD stubs using Office 365

    Posted 03-06-2019 15:04
    In the past, there have been issues when there are merge fields in the subject line - docs getting emailed to the wrong person.  Is this still an issue?

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    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
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    Original Message


  • 6.  RE: Emailing PR DD stubs using Office 365

    Posted 03-06-2019 15:50
    I understood it was only an issue if emailing from a terminal (Remote Desktop) server?

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    Mary Mays
    Professional Software, Inc.
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    Original Message


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