General Consultant Discussion

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  • 1.  Email from client at 4:57 pm with error message.

    Posted 04-12-2012 15:08
    Email from client at 4:57 pm with error message. ""Is this something that can quickly be fixed tonight?


  • 2.  RE: Email from client at 4:57 pm with error message.

    Posted 04-12-2012 16:56
    Let me send you our after hours agreement with emergency pricing. Client: It can wait until tomorrow....


  • 3.  RE: Email from client at 4:57 pm with error message.

    Posted 04-12-2012 17:07
    We don't have emergency pricing. But I was tied up with a project until 7 pm so it will have to wait until tomorrow.


  • 4.  RE: Email from client at 4:57 pm with error message.

    Posted 04-12-2012 17:17
    Support services rendered after 5pm or before 8am , and all day on weekends is subject to a 50% surcharge. Holiday work available only via prior arrangement at at a 100% surcharge. There. Now you have some. ;-)


  • 5.  RE: Email from client at 4:57 pm with error message.

    Posted 04-19-2012 13:25
    Wayne. That is our exact policy and it has worked very well for these many years.


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