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  • 1.  Electronic remittance advice being emailed to wrong vendors

    Posted 03-08-2019 12:09
    Client on Sage 2018 Advanced, I think at least PU3, reporting that vendors are receiving the wrong stubs. Somewhere in the process the email delivery is messing up. Has anyone else encountered this problem?

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    John Kerr
    Net at Work
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  • 2.  RE: Electronic remittance advice being emailed to wrong vendors

    Posted 03-08-2019 12:22

    It has been reported. Usually when you have multiple users on a terminal server sending out paperless stubs at the same time. . 
    try reinstalling the paperless office printer and make sure the checkbox for "use Lockfile" is turned on.  

    below is a link that might be of help. 

    https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=59838&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=634&cmd=displayKC&dialogID=23116&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true



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    David Overholt
    DWD Technology Group
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  • 3.  RE: Electronic remittance advice being emailed to wrong vendors

    Posted 03-08-2019 12:22
    Do they use a terminal server?  If so, make sure the PL lockfile setting is enabled (which is a company specific checkbox).

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 4.  RE: Electronic remittance advice being emailed to wrong vendors

    Posted 03-08-2019 18:02
    Thanks for the KB link and suggestions. I wasn't aware that the lock file had to be specified for each company code. They're on PU3 but I plan on updating to PU5 over the weekend and then setting the lock file on each company.

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    John Kerr
    Net at Work
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    Original Message


  • 5.  RE: Electronic remittance advice being emailed to wrong vendors

    Posted 03-08-2019 22:41
    Very embarrassing.  Has happen to my client with PR.  It happened to them with by running multiple jobs simultaneously from a non TS workstation.

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    Jeff Schwenk
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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    Original Message


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