Sage 100

v2019, went live last week.  During testing, found the eInvoice Payments is required message.  Exported and Imported N to the field.  Now customer is trying to set up a new customer and getting this same message.  
Anyone encountered this and what is the fix for new customer setup?  
There is no field on the standard screen.
N

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Nancy Hanson
Blytheco LLC
Eagan MN
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Advanced field settings... default value?

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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
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I opened a case with Sage on that a couple of months ago.  They said engineering is looking into it and the only workaround is to import all customers.  We found rebuilding the user's data dictionaries resolved the problem.

------------------------------
Mary Jo Krueger
Senior Software Consultant
CLA (CliftonLarsonAllen LLP)
Appleton WI
920-996-1176
------------------------------

I did set the field to N in Advanced Settings in CO and I created a test UDF to rebuild the dictionaries.  Customer indicated it was working today.  Thank you.
N​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

Original Message:
Sent: 12-02-2019 13:10
From: Mary Jo Krueger
Subject: eInvoice Payments is Required after going live

I opened a case with Sage on that a couple of months ago.  They said engineering is looking into it and the only workaround is to import all customers.  We found rebuilding the user's data dictionaries resolved the problem.

------------------------------
Mary Jo Krueger
Senior Software Consultant
CLA (CliftonLarsonAllen LLP)
Appleton WI
920-996-1176
------------------------------

So this has reared up again in v2020. Two separate installs, first one no problem, the second one had APS integration. The KB 103028 was implemented but did not fix it. The Advanced Settings in custom office and import into customer maintenance for the N did. By chance did either of you have credit cards integrated? @Nancy Hanson  @Mary Jo Krueger​​​

------------------------------
Kelly Sappington
DeRosa Mangold Consulting -Sr. Implementation Specialist
Elkhart IN
254-265-6736
------------------------------

Original Message:
Sent: 12-03-2019 09:30
From: Nancy Hanson
Subject: eInvoice Payments is Required after going live

I did set the field to N in Advanced Settings in CO and I created a test UDF to rebuild the dictionaries.  Customer indicated it was working today.  Thank you.
N​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------


Original Message:
Sent: 12-02-2019 13:10
From: Mary Jo Krueger
Subject: eInvoice Payments is Required after going live

I opened a case with Sage on that a couple of months ago.  They said engineering is looking into it and the only workaround is to import all customers.  We found rebuilding the user's data dictionaries resolved the problem.

------------------------------
Mary Jo Krueger
Senior Software Consultant
CLA (CliftonLarsonAllen LLP)
Appleton WI
920-996-1176

December was kind of a blurr with several upgrades and I scanned some emails to see if I could find the customer that inquired about it.  Unfortunately I couldn't find it so not sure if I had Credit Cards integrated or not.  My gut reaction on the customers I upgraded around that time would be No Credit Card Processing going on.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

Original Message:
Sent: 06-17-2020 19:22
From: Kelly Sappington
Subject: eInvoice Payments is Required after going live

So this has reared up again in v2020. Two separate installs, first one no problem, the second one had APS integration. The KB 103028 was implemented but did not fix it. The Advanced Settings in custom office and import into customer maintenance for the N did. By chance did either of you have credit cards integrated? @Nancy Hanson  @Mary Jo Krueger​​​

------------------------------
Kelly Sappington
DeRosa Mangold Consulting -Sr. Implementation Specialist
Elkhart IN
254-265-6736
------------------------------


Original Message:
Sent: 12-03-2019 09:30
From: Nancy Hanson
Subject: eInvoice Payments is Required after going live

I did set the field to N in Advanced Settings in CO and I created a test UDF to rebuild the dictionaries.  Customer indicated it was working today.  Thank you.
N​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN


Original Message:
Sent: 12-02-2019 13:10
From: Mary Jo Krueger
Subject: eInvoice Payments is Required after going live

I opened a case with Sage on that a couple of months ago.  They said engineering is looking into it and the only workaround is to import all customers.  We found rebuilding the user's data dictionaries resolved the problem.

------------------------------
Mary Jo Krueger
Senior Software Consultant
CLA (CliftonLarsonAllen LLP)
Appleton WI
920-996-1176

Yes to credit card integration in my case.

------------------------------
Mary Jo Krueger
Senior Software Consultant
CLA (CliftonLarsonAllen LLP)
Appleton WI
920-996-1176
------------------------------

Original Message:
Sent: 06-17-2020 19:22
From: Kelly Sappington
Subject: eInvoice Payments is Required after going live

So this has reared up again in v2020. Two separate installs, first one no problem, the second one had APS integration. The KB 103028 was implemented but did not fix it. The Advanced Settings in custom office and import into customer maintenance for the N did. By chance did either of you have credit cards integrated? @Nancy Hanson  @Mary Jo Krueger​​​

------------------------------
Kelly Sappington
DeRosa Mangold Consulting -Sr. Implementation Specialist
Elkhart IN
254-265-6736
------------------------------


Original Message:
Sent: 12-03-2019 09:30
From: Nancy Hanson
Subject: eInvoice Payments is Required after going live

I did set the field to N in Advanced Settings in CO and I created a test UDF to rebuild the dictionaries.  Customer indicated it was working today.  Thank you.
N​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN


Original Message:
Sent: 12-02-2019 13:10
From: Mary Jo Krueger
Subject: eInvoice Payments is Required after going live

I opened a case with Sage on that a couple of months ago.  They said engineering is looking into it and the only workaround is to import all customers.  We found rebuilding the user's data dictionaries resolved the problem.

------------------------------
Mary Jo Krueger
Senior Software Consultant
CLA (CliftonLarsonAllen LLP)
Appleton WI
920-996-1176

Have ANY  panels been modified to display this information.  I am not seeing anything in Company maintenance or in the customer master.  The record field in sy_company was set to N but not the customer record.   There is also an einvoice contact ID record in the ar_customer table.  Where is this supposed to be populated from?

Also, under advanced field settings, this field is a locked field and already defaulted to N.  So it appears you only have to VI populate existing customers.

Comments?



------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------

Original Message:
Sent: 06-17-2020 21:51
From: Mary Jo Krueger
Subject: eInvoice Payments is Required after going live

Yes to credit card integration in my case.

------------------------------
Mary Jo Krueger
Senior Software Consultant
CLA (CliftonLarsonAllen LLP)
Appleton WI
920-996-1176
------------------------------


Original Message:
Sent: 06-17-2020 19:22
From: Kelly Sappington
Subject: eInvoice Payments is Required after going live

So this has reared up again in v2020. Two separate installs, first one no problem, the second one had APS integration. The KB 103028 was implemented but did not fix it. The Advanced Settings in custom office and import into customer maintenance for the N did. By chance did either of you have credit cards integrated? @Nancy Hanson  @Mary Jo Krueger​​​

------------------------------
Kelly Sappington
DeRosa Mangold Consulting -Sr. Implementation Specialist
Elkhart IN
254-265-6736


Original Message:
Sent: 12-03-2019 09:30
From: Nancy Hanson
Subject: eInvoice Payments is Required after going live

I did set the field to N in Advanced Settings in CO and I created a test UDF to rebuild the dictionaries.  Customer indicated it was working today.  Thank you.
N​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN


Original Message:
Sent: 12-02-2019 13:10
From: Mary Jo Krueger
Subject: eInvoice Payments is Required after going live

I opened a case with Sage on that a couple of months ago.  They said engineering is looking into it and the only workaround is to import all customers.  We found rebuilding the user's data dictionaries resolved the problem.

------------------------------
Mary Jo Krueger
Senior Software Consultant
CLA (CliftonLarsonAllen LLP)
Appleton WI
920-996-1176

The customer addt'l panel has a hidden field which is blank and should default to N, I see the KB:100814 Last Modified Date:5-13-2020  says it is working on a fix for v2019.3 and v2020.0. I believe what will happen if you have an account with Paya and enter a user and API key in sys config those fields will then show in company maintenance and customer maintenance. What's New says you will be able to use the Global Customer Filed Change Utility. In my case, I think the API key (this is also a new field at least since v2016) I entered in company maintenance for APS set it off. 

------------------------------
Kelly Sappington
DeRosa Mangold Consulting -Sr. Implementation Specialist
Elkhart IN
254-265-6736
------------------------------

Original Message:
Sent: 06-22-2020 16:07
From: Jeff Schwenk
Subject: eInvoice Payments is Required after going live

Have ANY  panels been modified to display this information.  I am not seeing anything in Company maintenance or in the customer master.  The record field in sy_company was set to N but not the customer record.   There is also an einvoice contact ID record in the ar_customer table.  Where is this supposed to be populated from?

Also, under advanced field settings, this field is a locked field and already defaulted to N.  So it appears you only have to VI populate existing customers.

Comments?

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------


Original Message:
Sent: 06-17-2020 21:51
From: Mary Jo Krueger
Subject: eInvoice Payments is Required after going live

Yes to credit card integration in my case.

------------------------------
Mary Jo Krueger
Senior Software Consultant
CLA (CliftonLarsonAllen LLP)
Appleton WI
920-996-1176


Original Message:
Sent: 06-17-2020 19:22
From: Kelly Sappington
Subject: eInvoice Payments is Required after going live

So this has reared up again in v2020. Two separate installs, first one no problem, the second one had APS integration. The KB 103028 was implemented but did not fix it. The Advanced Settings in custom office and import into customer maintenance for the N did. By chance did either of you have credit cards integrated? @Nancy Hanson  @Mary Jo Krueger​​​

------------------------------
Kelly Sappington
DeRosa Mangold Consulting -Sr. Implementation Specialist
Elkhart IN
254-265-6736


Original Message:
Sent: 12-03-2019 09:30
From: Nancy Hanson
Subject: eInvoice Payments is Required after going live

I did set the field to N in Advanced Settings in CO and I created a test UDF to rebuild the dictionaries.  Customer indicated it was working today.  Thank you.
N​

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN


Original Message:
Sent: 12-02-2019 13:10
From: Mary Jo Krueger
Subject: eInvoice Payments is Required after going live

I opened a case with Sage on that a couple of months ago.  They said engineering is looking into it and the only workaround is to import all customers.  We found rebuilding the user's data dictionaries resolved the problem.

------------------------------
Mary Jo Krueger
Senior Software Consultant
CLA (CliftonLarsonAllen LLP)
Appleton WI
920-996-1176