Really? Who initiated the whole EDI process? Smart Equip? If so, what they are actually doing is making EDI a revenue stream. This was and is an on-going issue in EDI where the buyers try to figure out how to make more money off of the vendor. Most do it through charge backs or penalties for imaginary infractions, which is why I tell my EDI clients to fight
every charge back or fee. In this case, they are charging an up front fee to set up basically an export and import, and then an ongoing revenue stream for each transaction, which will probably each order, but may well be each line of the order. And I'm betting there will be other "surprise" fees...
Your client needs to justify this expense if they are going to keep doing business with Smart Equip. I suggest that they have a discussion with the management of Smart Equip as to why they are trying to gouge your client.
And your client should start looking for other customers they can leverage the TC EDI link and maybe "divorce" Smart Equip. Smart Equip's actions sound shady as heck.
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Bob Sosbee
Senior Developer
Accounting Systems, Inc. (ASI)
Covina CA
803-252-6154 x245
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Original Message:
Sent: 05-28-2019 17:15
From: Karen O'Lane
Subject: EDI
If this doesn't beat all! Smart Equip says that they have to convert their data to "EDI format", so they WILL charge my customer a one-time fee of $5,000 plus an on-going $1.00 per transaction fee. My customer is asking why he needs both, and now wants to cancel his purchase with TrueCommerce because he can import with V/I. It's as if Smart Equip doesn't want to do EDI so they're making it painful. My sales rep will try to investigate further, but if Smart Equip doesn't play ball, we'll have a fight on our hands because TC doesn't do returns.
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Karen O'Lane
Accounting Systems, Inc. (ASI)
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Original Message:
Sent: 05-23-2019 13:09
From: Karen O'Lane
Subject: EDI
Crisis averted! Apparently the person at Smart Equip simply wasn't understanding that TrueCommerce already works with them, despite that information having been provided to him. ಠ_ಠ I didn't do anything. It was the implementation specialist at TrueCommerce, Mark Chulak, who got to the bottom of the issue. This was a good experience with TrueCommerce insofar as their support.
I thank you all for your feedback!
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Karen O'Lane
Accounting Systems, Inc. (ASI)
Original Message:
Sent: 05-23-2019 09:46
From: Rhonda McNamara
Subject: EDI
That's one of the great things about TC EDI - they eliminate all the charges of going through this network or that network, because you can funnel anything through TC and it talks back to all the networks.
I bet that partner just doesn't get that it will be seamless for them (apart from the testing they may have to do.)
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Rhonda McNamara
Customer Success Manager
Stewart Technologies, Inc.
rsm@stewarttechnologies.com
Original Message:
Sent: 05-23-2019 08:44
From: Madeline Stefanou
Subject: EDI
Hmm, I would question if they did not understand the "transaction fee's" that will be charged by TruCommerce; or if the trading partner truly has an additional fee they need to pay. Usually, the Trading Partner will provide a "EDI Trading Guide" for conformance and mapping purposes. I wonder if the trading guide references fees to be paid to the partner, that your customer missed? A trading partner charging fees for non compliance, yes, but not for compliance. This is a new one for me.
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Madeline Stefanou
RKL eSolutions, LLC