DSD Multi-Currency question.
We sold a client the DSD multi-currency enhancement and they are not too happy with functionality At this point. We have other clients using the software, but we have not run into this particular situation before. We called DSD and they said it is working as designed, which I believe is probably true but I understand the clients point of view so I think we and the client both must be missing or misunderstanding something.
They write checks from their US bank account to companies in Europe and the DSD multi-currency translates the dollars to print Euros on the check (all good!). We setup a separate bank code with a default currency of euros to accomplish this per DSD; however, this posts to Bank Reconciliation in Euros. The client needs to reconcile their bank account with the bank statement that is in US Dollars. They write a lot of checks in Euros, and they are asking how they are supposed to reconcile when the BR module shows Euros and the bank statement shows US Dollars, not to mention that I think they also write checks from that bank account to US companies in US Dollars so they have two separate bank accounts in bank rec that is physically one bank account at the bank.
What are we missing? what if a company wants to write checks to Europe, Mexico, and Canada all from one bank account? I know there are some DSD folks out there on 90 minds; if anyone (DSD or others) can help us understand how this is supposed to work we would be most grateful.
keep in mind that I'm just the messenger in this case, I'm not doing the implementation and sometimes thinking through the whole multi-currency aspect makes my head hurt a little.