Sage 100

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  • 1.  Don't Factory Reset your phone before removing Sage 2FA (2-factor authentication) if you use it

    Posted 09-19-2024 20:28

    This is the 3rd day Sage says they are working on resolving my lost access to the Community Hub and other Sage services (e.g. SPC) that use the same authentication process. Today they claim that I haven't used it since 2014. They just needed to search "Connex" to see my recent posts.

    Since I had 2FA setup, when I try to set it up again with my new phone, it realizes I already have it and loops back prompting again for the 6-digit code. I tried using the "Use your recovery method" method but it doesn't work as it says I have no recovery methods, even though I have a screen shot of the Sage page when it was confirmed. How can they not see my records if I can find my postings (I don't have to have a login to do that) and I still get the Sage 100 Daily Digest? I'll let you know the answer when I get one.



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    Dan Burleson
    Software Consultant
    Connex Software
    Corvallis OR
    541-224-6642
    ------------------------------


  • 2.  RE: Don't Factory Reset your phone before removing Sage 2FA (2-factor authentication) if you use it

    Posted 09-19-2024 21:16

    I was able to restore my Recovery code from a back up and re-established my Authentication app. Pray for those who can't recover their recovery code because the recovery email doesn't work at this time. Sage was no help.

    I'm back:



    ------------------------------
    Dan Burleson
    Software Consultant
    Connex Software
    Corvallis OR
    541-224-6642
    ------------------------------



  • 3.  RE: Don't Factory Reset your phone before removing Sage 2FA (2-factor authentication) if you use it

    Posted 09-20-2024 08:41

    Thanks for sharing.  Isn't Sage 2FA Google authenticator?



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444
    ------------------------------

    Original Message


  • 4.  RE: Don't Factory Reset your phone before removing Sage 2FA (2-factor authentication) if you use it

    Posted 09-21-2024 01:42

    One can use either Authy, Google, or Microsoft Authenticator app. SPC requires 2FA.



    ------------------------------
    Dan Burleson
    Software Consultant
    Connex Software
    Corvallis OR
    541-224-6642
    ------------------------------

    Original Message


  • 5.  RE: Don't Factory Reset your phone before removing Sage 2FA (2-factor authentication) if you use it

    Posted 09-20-2024 13:07

    I use the text message option whenever possible.  You have to type in the texted code, but it doesn't tie the authentication to a physical phone / installed app.



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 6.  RE: Don't Factory Reset your phone before removing Sage 2FA (2-factor authentication) if you use it

    Posted 09-21-2024 14:33
    Edited by Wayne Schulz 09-21-2024 14:33

    I'm using Authy (https://authy.com/)which does not require you to re-authenticate the world after a routine update.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 7.  RE: Don't Factory Reset your phone before removing Sage 2FA (2-factor authentication) if you use it

    Posted 09-21-2024 14:35

    I just ditched Microsoft Authenticator which was nothing but problems to me on every device upgrade. Microsoft Authenticator is something that would have been cutting edge back in 1998..... I also find that many of my customers who required me to use Microsoft Authenticator gave up and now send SMS instead.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------

    Original Message


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