Sage 100

Doing a Mas Upgrade and the Crystal Designer button is visible but not launching crystal reports when clicked. I've tried the following: 1. Uninstalling workstation and re-installing 2. Grant permission to the Business Objects folders When I launch the prvxwin32 app from the server and run the setup.m4p file, the designer button works. Not sure why it's not working otherwise.

Where is the network share? One above the MAS folder? Is this a 90 or 200?

Mas 200....and the share is right above Mas90.

Is Crystal installed?

It is installed. It's Mas 200 v. 4.4 PL 8 and Crystal 11.5 is installed. We can see the designer button, but when you click on it nothing happens. But again, we we launch pvxwin32 and run the setup.m4p file and login, the button launches crystal. But currently, that is just a workaround. We need to get it functioning normally.

Was Crystal 11 put on top of a prior version that is still installed?

I don't believe so. When I looked in the control panel, the only version that I saw was Crystals XI (11.5).

Do you have ""Allow Access to Crystal Designer"" checked in Role maintenance?

Indeed I do.

What is the workstation OS? If WIN 7, was the UAC shut off prior to running the install? Sorry but have to ask, the full UCN path to the MAS folder was used when installing the workstation?

MS Windows Server 2007 is the OS. And yes the full path was used. UAC is not on.

Did you see this: If Sage MAS 200 is running as a service, verify that the user account running the service is a member of the domain administrator group and is not the Local System Account. If Sage MAS 200 as an application (rather than as a service) verify that the user account logged into the Sage MAS 200 server has minimum rights of system administrator and domain user.

I did see that and the account running the service is in the admin group and has the appropriate permissions. More importantly, we use this account for other mas 200 services and it works fine with those? Just really banging my head on this one.

Is it all forms and reports?

it is indeed.

sounds like a needed .dll file isn't registered properly or is not in a folder with the correct permissions. also make sure it wasn't a version of crystal from the FAS report writer.

Which .dll should I be looking to correct?

Do File / Run / *info and note the Installed Directory path. Now login to the server's desktop using the account that is running the service. Once you do that in Windows Explorer try to browse to \mas90 folder using that same path from earlier. Your symptoms seem to indicate you will be prompted to put in Window login credentials when you access that path or similar. What I'm trying to say is in MAS 200, when pressing the Designer button before it actually runs CRW32.exe, will execute the *INFO path from the server, which means in your case it's trying open the path with the service account. If you cannot get to the path ""cleanly"" w/o challenges and such, your symptom will occur.

I believe Alnoor is on target on this. simlar when trying to open files to import and they won't open using MAS200.

Alnoor!!! You are my ABSOLUTE BEST FRIEND!!! Worked like a charm. Thanks!

Katrina, Read this post regarding MAS 200 setups. In one of my responses to the thread, I posted an Alnoor ""advisory"". It has worked very well for me.......... https://90minds-com.socialcast.com/messages/9478060

Thx jeff

I had to specify that the account set up could NOT be a service only account after spending two weeks chasing my tail only to have the IT department fess up in the senior management meeting that it was a service only account. After they modified that setting, all was well in the world. Very important that the IT people set up the account exactly as specified!