Sage 100

Does anyone know if this is the last month that Sage will issue updates (at level 4.3 only) for existing users of Extended Solutions? Since v4.3 is no longer under support from Sage as of 9/30/13 I believe that is also the cutoff for having Sage regenerate any Extended Solutions (as may be required for customers installing a product update for 4.3)

Sage will also need to know the customer number on the 4.3 system (old vs new) since that is figured into the unlock scheme for Extended Solution.

Hi Wayne, Your results may vary, but I was pleased and surprised to receive a new Extended Solutions installation file for (you may not believe this): A. A customer whose ES Mod broke when they updated to their new Customer Number (Sage issued the new 'Order' using the new number), and (this part surprised me even more); B. A 4.05 system. I thought for sure we were going to need to do an emergency upgrade but the Sage Sales Advisors came through in the clutch (they did make me create a support case first). This was just a couple weeks ago. Not sure if this really answers your question but this seems like it is related and I was so amazed I wanted to share this story. Cullen

Thanks for sharing @CullenLowe ! It's always nice to hear of good results!

I've only been successful at obtaining a v4.3 level Extended Solution though I ***STRONGLY*** believe this is a your mileage may vary situation as I've had sales advisor pull all sorts of unethical stuff on me in the past.

I agree with you, at least from what experiences I had while 'inside the fences'. Here is what happened in this particular transaction: 1. Our RAM contacts a Sales Advisor, was told she couldn't do this and to call Support. 2. I call Support and Kathy (ES Support Team) says she will contact Sales Advisors (I am not hopeful). 3. Kathy calls back to say that the same Sales Advisor who told us to call support is going to generate a new file, with a 24 hour turn aound time. I ask to make sure she understands that we are talking about 4.05, not 4.30 (still skeptical at this point). 4. About mid-day of the following day I get an email with a link to the new file. I test and it works in 4.05. I won't be surprised if the next time a situation like this occurs I will be told something different. It would be nice if there could be some consistency in approach and in dialog.

From painful experience I can also say that the time that it takes Sage to generate these solutions varies wildly based on no factor that I can see other than it's a project someone grudgingly does in their free time. Sometimes you have to call them every day (deer in the headlights response). Other times it pops into your mailbox within a few hours of the request.

As an FYI - I requested an update for 3 Extended Solutions for a customer on v4.3. Looks as if Sage is regenerating them as follows: Your System Version must be at least 4.30.0.20 in order to install this shipment. However, this order was manufactured under Service Update 4.30.0.23 and we recommend, where possible, that your System Version be 4.30.0.23 or higher.

Yah those standards stayed the same plus they can only generate the last ES product release. And hearing this I checked out client base for anyone still using ES product so I could get the updated release downloaded in case there comes a need in the future (like reinstalling or moving the install). Also for the new ES Enhancement product key, they link to the MAS product key. They keep nicely foldered with the MAS PU's compatible with