Sage 100

Does anyone know how to issue a credit to a credit card that was originally processed through PC Charge but now the customer is using SPS? Does a Force transaction type on the virtual terminal get the job done?

I believe that would take care of it. I'm not necessarily famliar with the Force transaction type in VT but I'm guessing that's similar to just doing a regular credit/adjustment trans in VT - and then obviously issuing a non-cc credit invoice inside MAS.

You will need to contact SPS Support to push the credit through. Send them a message through the Virtual Terminal explaining the reason and it should be no problem.

The forced credit amount appears in the summary info as a credit but she can't see it in the batch. Is that summary info not valid? Do declined transactions also appear there?

I agree. Do the force credit in VT, and do a negative cash receipt in MAS to the credit card account.