General Consultant Discussion

Does anyone have suggestions on a Service package for Plumbing/Heating/HVAC? I have used Automated Service in the past, but am looking for another option. Thanks.

There are two options I can think of Diana - Field Service and Dispatch from JobOps and Service Pro from MSI Data. Both are fairly solid answers. I've lost a couple of FSD sales to MSI based solely on their mobile capability. Hope this helps.

I have no customer experience with those two. However, we have taken a good look at both, and plan to promote around them. They seem very solid, but for slightly different targets. With the heavy product usage in HVAC/Plumbing, I suspect FSD might be better, but other requirements will likely rule.

I would lead with Field Service & Dispatch powered by JobOps, primarily because we are Solution Providers. We have 2 large installations of the FSD software, and one of them is about to implement the Technician Dashboard, which is the integrated mobile application. Many of the service packages show the mobile capability, because it shows well, but you really need to look at the underlying functionality and how it integrates to the Sage 100 system. Also keep in mind that the full base functionality of JobOps is included with the FSD. This is important when there may be a large installation job that is more appropriately performed with standard work tickets.

What is the 'technician dashboard'? Do you have a URL? I know they have the field service dashboard but that had nothing to do with mobile

This is the remote field access function accessible from tablets and laptops integrated with Field Service and Dispatch. Access PDF on jobops.com/node/9. It uses the blyMobile software, but next year will no longer require it.