Sage 100

Does anyone have experience (good or bad) with credit card processing with Century Business Solutions? One of my clients signed up with them (didn't ask me for my opinion first), and they are ready to install tomorrow. They never asked any questions about our Sage installation, and can't provide any technical information about how their add-in software integrates with Sage or any other add-ons (which they do not currently have, but will in the future). The lack of pre-installation discussions has me a bit concerned.

Hi Bryan. We have several (about a dozen maybe) clients using Century Business Solutions. I haven't had any complaints. They do their own installs and so far it has worked out well for us. They have been very responsive for initial installs and upgrades. I have found that their folks (at least those I have dealt with) are familiar with Sage 100.

Ditto what Stacy said. Customers are happy. Even works (and is supported) on versions that are unsupported by Sage.

Two good experiences with our accounts.

Thank you all for the quick responses.

Ditto what Stacey and Phil said. Had a good experience with them.

Ditto what Stacey says, they do their own upgrades though which you need to schedule in advance and can be done after the fact (on Monday of a weekend upgrade).

We did not have such good experiences. for a long time. We encountered the same thing where they proceeded forward blindly to install their software in a customized Sage instance. It broke things and did not work. After we put humpty dumpty back together again, we approached it in a controlled manner with them. It still required many joint sessions over several months to get it working properly. It has been working good for about a year now.

I don't have any CBS but have a couple APS. The install from the APS side is generally done by the partner and then you connect with APS for a quick configuration check. I also setup Click2Pay which the customer likes and the only glitch seems to be that sometimes the icon to click2pay on the PDF is tough to see/click. I worked with Bob Sosbee who is a member here and supports the Click2Pay on a couple minor issues. He since has kept me updated on additional releases. I tell customers who do volumes of credit cards to get quotes as CC processing is competitive and I generally recommend the providers from the group as well as give feedback on what our members have to say. I think CBS and APS have had good feedback for the most part. I am not sure if CBS is a member but APS is. The APS was fairly simple to setup and I presume CBS is as well. Definitely seems self-install provided you don't have signifiant enhancements.

The decision to move is generally based on price (rates, fees, charges, etc), service (assistance with chargebacks, compliance, tech support), and integration/features/APIs. Another consideration is partner relationship. Currently, we recommend APS first for leading in all 4 categories above. CBS failed with one client were we recommended a switch from SPS but we weren't involved in the due diligence. 2 major issues caused immediate removal. 1) credit cards had to manually re-entered, and 2) workflow did not mirror SPS in that a CardID was required to process a transaction. Both are non-issues with APS where the SPS vault of CCs and Auths are transferred with a slick utility, and CardID is not required.