Sage 100

Does anyone have an idea how how General Ledger postings from SO journal updates ""disappear"" or are just not registering? It seems that since mid April half of the dates are not showing up in General Ledger Sales account. They are looking for the paperwork of the updates but I thought I'd ask now if anyone had this happen

Obvious but did you check the Daily Transaction Register - First place to look....

I've asked them for that. Only discovered problem yesterday 5pm

Also print the DTR from the GL to see if anything is stuck in the middle of posting.

My bet is on it being stuck in the SO or GL DTR, like Kevin and Jeff suggest. Also check that the transaction date is in the correct YEAR. Lastly, if this is a V2017SP1 or V2016SP4, there is a bug (and a fix) where the drilldown from the invoice to the GL doesn't work, but everything is posted correctly. Check out KB ID: 82873. I give you this info because we don't know where they see it (or don't see it) as ""not registering.

Thanks. I did find some stuff in the GL and perhaps they are all there. I will ask them to print that out tomorrow as the person who does took off today.

I am 99% sure they will appear when running the DTR on the GL Main menu, 1% chance the SO integration to GL was turned off and then back on.

(My 1% would be someone changing the GL account for a product line and some of the postings are going to a different account).

I searched on ALL GL info from the SO journal and it is not there so it is not the GL account #. Also it is for all postings of the day that are missing not part of a days' posting. I'm hoping it is in the GL DTR but it traverses over 3 months so if it is there I will have to make adjusting entries for the months.

They aren't thinking that SO's post, right? They're talking about invoices, for sure?

Your DTR transactions are already date stamped with the date used when the register was updated. You will not need to make adjusting entries.

@Rhonda McNamara. Thanks. These are SO invoices.

Can someone tell me why this happens so frequently in some customers??????