Sage 100

Does anyone have an easy process to fix when the customer creates a CREDIT MEMO using the same INVOICE NUMBER they are applying the credit to? ??

SO or AR? And what needs to be fixed?

Sales Order.....

And what is the issue?

Isn't invoice credit memo 123-CM applying to 123-IN? That's the usual method, right?

When you use the same invoice number for the credit memo...in some reports it doesnt recognize the second transaction. Now they need to adjust the credit memo...

IN DFDM what does the Credit Memo show up as? 123-CM as Rhonda states above? If so, can they type that in exactly into invoice data entry (including leading zero's if there are any) to adjust it?