Full-featured document management systems are not inexpensive, and that's what I tell customers up front. I identify document management, EDI and e-Commerce as functions that can be many times more than the basic Sage 100c software. Those need to be addressed separately during the sales process or prospects just look at the huge price and reject the overall solution. They need to realize that with any ERP solution, those integrated add-ons are the same investment.
I really like the software, the people and approach at Altec, but even with the value proposition our market of Sage customers don't really get it. Consequently Altec loses out most of the time due to the high investment. I think they need to somehow package their offerings differently. They tried with Paperless Plus, but it still approached $20K+ with implementation. Also, their consulting time, including discovery, seems high and they have not done enough to get the resellers involved with most of it in my opinion. If we are faced with a high investment for the software that may not sell, why bother learning the system. I have many customers who are prospects for their solution, but no installations to date.
I have one inherited installation of ACOM. I would say it is OK and does the basic job for AP, but that's about it. It does not have the same sophistication of doc-link. I also have not liked working with anyone at ACOM - sales, tech support or even A/R (where I owe money and can't even reach them).