Do you have customers offering cross-ship / advanced replacements under Sage 100 RMA?
There seems to be a hidden gotcha when shipping replacements against an invoice that was paid in full by credit card (aka credit card customer).
When the initial cross ship is generated the order entry person probably isn't entering a credit card for payment - rather they enter a regular order and apply terms. Why? Well, most customers aren't looking to have you charge their credit card for something you might be replacing under warranty.
So far. So good.
Now, when the item being returned is received back and the RMA staff do ""generate transactions"" - the CM that is generated appears to pull over the CC from the original order and process a refund on the card which goes against that original order.
I may have missed something as I don't sit and watch every transaction wind through RMA. However, it seems that unless the RMA department manually catches the CM which ""generate transactions"" creates during RMA receipt and removes the CC from the payment/deposit tab then the customer is potentially getting a credit on their card which is generally only caught when someone looks over the customer account and spots an open invoice.
I'm dealing with one of these and hoping that aside from manually adjusting the transactions there might be something that we've missed which makes this process a lot smoother.