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  • 1.  Direct Deposit Stubs won't open for certain users

    Posted 10-29-2019 13:24
    I have one client on v2019.2 STD with PR 2.19.4 that has a few employees that can't get their DD stubs
    open but could before the upgrade. Anyone else heard of this?

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    Kelly Sappington
    DeRosa Mangold Consulting - Sr. Implementation Specialist
    Kat Six, LLC
    Elkhart IN
    254-265-6736
    ------------------------------


  • 2.  RE: Direct Deposit Stubs won't open for certain users

    Posted 10-30-2019 09:44
    If the issue is they can't open from a phone or tablet, according to Sage it's an issue with apple and the embedded PDF viewer opening a password protected PDF that started with the IOS update that came out in October.  If client downloads a free PDF reader, then it will open from phone or tablet.  PDF can also be opened form a pc with no issues.

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    Mary Mays
    Sr. Consultant, DSD Business Systems
    DSD Business Systems
    KS
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  • 3.  RE: Direct Deposit Stubs won't open for certain users

    Posted 10-30-2019 11:25
    Thanks @Mary Mays. I was not clear on the phone type but this is exactly what is happening.​

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    Kelly Sappington
    DeRosa Mangold Consulting - Sr. Implementation Specialist
    Kat Six, LLC
    Elkhart IN
    254-265-6736
    ------------------------------

    Original Message


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