Sage 100

Did anyone besides me catch a little something in Pascal's speech re ROR's? He mentioned how difficult Sage made it for customers to get product and I thought he said something about ROR's. I'm expecting something to change re that.

Bob Scott followed up with him. I didn't really catch anything in Bob's post that led me to believe there was going to be a big change. Certainly though with connected services there are going to be ""click here to buy"" and the VAR is not going to be a gatekeeper as they are now with new module purchases.

I believe he was referencing a point that I had made to him and Tom Miller when they were in Chicago about the difficultly / impossibility of Atlas to record multiple ROR's to a single client. When I raised the point, he was in disbelief until Tom confirmed it. In Europe, they have many partners providing different services / products to the customers and they need the same here if they are going to promote cross-selling.

I'd like to see that change come through, both for cross-sold products, and for situations where multiple resellers support the same customer. I still support a customer in NJ who has a local reseller in NJ as well. We have worked together on projects for the client, but they mostly use me for custom reporting and VI jobs, while they use the local reseller to support errors, upgrades, and daily issues. It would be helpful to me if I had access to their information on Sage Online instead of having to contact them or the other reseller everytime I need something that I could access online.