Sage 100

Dang it, I read thru Wayne's thread on ""Wrong version of Crystal"" just the other day and now I can't find it. But mine is on a workstation, not the server. Client is on Win 7. This is new, not an upgrade. Have uninstalled and reinstalled via Add/Delete programs several times. The weird things about client are 1) icons missing across top of MAS (change company, etc), 2) all of this client's folders like MyPictures, MyDocuments, etc are redirected to a network drive. MAS installs OK now (had to do Registry cleanup re MyPictures before it would install with no errors), but Crystal still an issue. Have sent them a new KB entry I found re more reg editing and am waiting to hear, but does the MyPictures, etc redirect set off any alarms to anyone?

That's usually a network setting to have things saved by user to the network for backup purposes. I've never had issues with that. (We have internally here as well.) The icon issue is related to dpi settings, I think. I'll see if I can find it.

Here you go; Resolution Details TITLE : Images for Standard Buttons on MAS 90 and MAS 200 Taskbar are missing. DETAILS : INFORMATIONAL ** THIS INFORMATION HAS NOT BEEN VERIFIED ** Images for Standard Buttons on MAS 90 and MAS 200 taskbar are missing. Entry Type: Informational Product: Sage MAS 90 ERP Sage MAS 200 ERP Application: Library Master Version Reported: 4.30 Subject: Images for Standard Buttons on MAS 90 and MAS 200 taskbar are missing. Possible Resolution: MAS 90 and MAS 200 Change the DPI back to the default settings (96 Pixels Per Inch/100%). Windows 7/Vista Right-click on Desktop Select Personalize. Click on Display link (bottom left). Select 'Smaller - 100% (default)' Click Apply to save changes. Windows XP Right-click on Desktop. Select Properties Go to the Settings tab. Click Advanced. Change DPI settings to 'Normal size (96 DPI).' Click Apply to save changes. MAS 90 Verify image files exist. Open the MNUBTN.txt file located in the ...\mas90\Launcher\ folder, in Notepad. Browse to the ...\mas90\Launcher\images\ folder. Verify that each file listed in the MNUBTN.txt file exist in the ...\mas90\Launcher\images\ folder. Verify the user has sufficient rights to the ...\mas90\Launcher\images folder. MAS 200: Verify image files exist. Browse to the local MAS90 folder on the workstation (i.e. ...\mas200client\mas90\). Open the MNUBTN.txt file located in the ...\mas200client\mas90\Launcher\ folder, in Notepad. Browse to the local ...\mas200client\mas90\Launcher\images\ folder. Verify that each file listed in the MNUBTN.txt file exist in the ...\mas200client\mas90\Launcher\images\ folder. Verify the user has sufficient rights to the ...\mas200client\mas90\Launcher\images folder. Re-install workstation setup.

And here's a Crystal one: Resolution Details TITLE : ""The wrong version of Crystal Reports is installed on this workstation. Please re-run Workstation Setup"" in Sage MAS 90 and 200 DETAILS : ""The wrong version of Crystal Reports is installed on this workstation. Please re-run Workstation Setup"" Entry Type: Informational Product: Sage MAS 90 ERP, Sage MAS 200 ERP Application: Library Master Version Reported: 4.10, Crystal Reports 10 Subject: ""The wrong version of Crystal Reports is installed on this workstation. Please re-run Workstation Setup."" Possible Resolution: Notes: These procedures require proficiency with Crystal Reports. Sage Customer Support is not responsible for assisting with the use of non-Sage products. For assistance, please see that product's Help for instructions, or contact their technical support department. Use extreme caution when editing the registry. If the registry is edited incorrectly, Windows may not function properly or may not run at all. Sage Customer Support is not responsible for assisting with editing the registry. Always back up the registry before accessing it. If necessary, seek the assistance of a qualified computer technician. Crpe32.dll (Crystal Report run time file) is for an older Crystal Reports version. Perform the following to install the correct version: Run Workstation Setup on the affected workstations to update the file (..\Mas90\Wksetup\Wksetup.exe). If the error still occurs and FAS 2008.1 is installed, FAS may have installed Crpe32.dll for Crystal Reports 8.5. Perform the following: Uninstall the following: FAS 2008.1 client Sage MAS 90 or 200 workstation client Install FAS 2008.1. Install MAS 90 or 200 Workstation Setup. Note: This must be performed last to install the latest version of Crpe32.dll. If the error still occurs, run the Add/Remove utility in the Crystal Reports 10.0 Installer and reinstall Crystal Reports 10.0. If the error still occurs, the CLISD values for Crystal Runtime may not match in the Windows Registry. Copy the value data from HKEY_CLASSES_ROOT\CrystalRuntime.Application.10\CLSID to HKEY_CLASSES_ROOT\CrystalRuntime.Application\CLSID. Click the Windows Start menu. Click Run and type REGEDIT. Expand HKEY_CLASSES_ROOT. Expand CrystalRuntime.Application.10. Click CLSID. Right-click (Default) and select Modify. Copy the text in the Value Data field, and click OK. In HKEY_CLASSES_ROOT, expand CrystalRuntime.Application. Click CLSID. Right-click (Default) and select Modify. Paste the text to the Value Data field, and click OK

Are they doing anything weird with the User folders? It seems to me I had an issue with some settings in the ..\Use\Local folders at one time.

Thanks, @ThereseLogeais - that second one is what I'm waiiting to hear back re. (Wow, that was one jacked up sentence.)