Sage 100

Customer was upgraded from 4.50 to 5.20.3 in 2/2016. Upgrade went fine. Last couple of months, they have been stating that their data input (items, customer addresses in SO, etc) don't hold. Items: They input the item number and information including pricing, hit accept and go to the next one and will use sometimes use Copy From and the original item is not there. However, if they type in the original number, enter the information again, when they get to the pricing information, that information is there. My tech support put PU 4 on and we thought that took care of it. Yesterday they emailed again about customer addresses not holding in the sales order. They enter a customer address (ship to) on the address tab and then go to the lines tab and when coming back to address tab, the info is gone. WTH? Anybody have any ideas?

Nancy, we had same issue on 2015 PU 3 which I think is the same as 5.20.3. We traced it to an Avalara bug. They released an update that took care of it. Do they have Avalara ?

No they don't; they are vanilla.

I had the same issue and asked a couple of people at MOTM. They said to run the Custom Office utility to update the custom panels.