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  • 1.  Customer swears nobody is entering in quotes then

    Posted 06-05-2017 13:40
    Customer swears nobody is entering in quotes then converting them to orders. Yet, there is a field showing a date promoted which should be indicated the date someone converted a quote to an order. They are on 2015 with Job Ops. Does this ring any bells? I have been seeing a bunch of orders that have a ""Promoted"" date that is past the order date. According to the help info below, should apply to quotes that are promoted to orders, but it is _**somehow being populated on standard orders that were never quotes?**_??? And you can't ship against a quote, so it's not like it was converted after invoicing. Any insight? It does seem to be tied to back orders though. Issue is we are trying to track orders that have been converted from quotes, and I can't find any other method to report against other than the promoted date field. Is there an audit file for doing this?


  • 2.  RE: Customer swears nobody is entering in quotes then

    Posted 06-05-2017 13:53
    Is there segregation of duties between the person entering the quote and the person with the authority to promote a quote? if they are different users then you may be able to use the UserCreatedKey, UserUpdatedKey, in combination with PromotedDate. If the PromotedDate exists and the UserUpdatedKey is equal to the user key authorized to promote a standard order then the order was a quote promoted to a standard order.