Sage CRM

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  • 1.  Customer recently upgraded their CRM to 7.2b and I

    Posted 07-02-2015 07:26
      |   view attached
    Customer recently upgraded their CRM to 7.2b and I believe they updated the Outlook plug-in. (Sorry, my CRM gurus are out this morning.) Now for one user, the error attached keeps popping up. I have enabled the Sage CRM add-in through Outlook but the ACCPAC add-in says Inactive. I have re-installed the plug-in from CRM but that did not resolve it. Any other thoughts?? TIA. @Sage100UrgentSupportNeeded


  • 2.  RE: Customer recently upgraded their CRM to 7.2b and I

    Posted 07-02-2015 07:31
    I think you need to uninstall the outlook plugin first, then reinstall.


  • 3.  RE: Customer recently upgraded their CRM to 7.2b and I

    Posted 07-02-2015 07:33
    I tried clicking on the Uninstall but it did not respond. Is there a manual way to uninstall it?


  • 4.  RE: Customer recently upgraded their CRM to 7.2b and I

    Posted 07-02-2015 09:22
    You probably need admin rights to install/uninstall. You also need to use IE for install.


  • 5.  RE: Customer recently upgraded their CRM to 7.2b and I

    Posted 07-02-2015 09:28
    Customer is now good thanks to a helping hand. Too bad he's not part of this group @PeterWolf ..


  • 6.  RE: Customer recently upgraded their CRM to 7.2b and I

    Posted 07-06-2015 09:26
    I'm glad my team could help. Honestly there isn't enough Sage CRM issues to warrant paying to add them to the group. When I see issues, I forward them along to my team and then either: a) post the solution / any follow up questions or b) try to connect 90 Minders with my team if it is going to be more involved..


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