Sage 100

Customer posted a Credit Memo through SO invoice data entry. The credit memo is in AR_OpenInvoice, AR_TransactionPaymentHistory, everywhere basically, except that it is not in AR_InvoiceHistoryHeader or AR_InvoiceHistoryDetail and so they can't pull it up through Invoice History Inquiry. Client is on MAS 90, 4.3 update 17. Anyone ever seen this before? Is there a fix? Thanks in advance.

I've only had it happen where the customer had corrupted history files.

I had something similar but it was due to funky VI importing. I think the way it was fixed was to enter the memos again and then delete the duplicate records from AR_Open and AR_TransactionPaymentHistory. That was easier than trying to manually create the records in HistoryHeader and HistoryDetail.

@KateKrueger: That's probably what we'll do. I don't think that the client uses VI, so it just seems really odd. Thanks to all who responded.