Sage 100

Customer on Sage 100 ERP v4.3 .0.23 using paperless for electronic delivery of Direct Deposit stubs in payroll. First payroll check gives error: 1. Printer not activated, error code-30 2. The PDF document was not created successfully. 100006001_PR_D02672_20130627_000.PDF The remaining stubs print ok. The employee # above appears to have the DD taken but the error is in the printing and emailing of the stub. A. Any way to re-generate just this one stub to paperless? B. Anyone have memory of an issue where the first DD has this type issue with Printer not activated -30 and skips the PDF for just that employee? (Not ringing any bells here).

Found partial answer: 110-516090 - How to reprint or resend direct deposit stubs when using Paperless Office Entry Type: Informational Product: Sage MAS 90 ERP, Sage MAS 200 ERP Application: Payroll Version Reported: 4.30 Subject: How to send or print direct deposit stubs that were previously printed or emailed using Paperless Office Possible Resolution: To resend direct deposit stubs: Expand Payroll and Direct Deposit. Double-click Paperless Office Stub Viewer. In the Direct Deposit Stub Viewer window, highlight the affected Payroll check. On the right side, click the Envelope button to electronically deliver. In the From E-mail Address field, enter a valid e-mail address. Click Send. Review the results in the Results of Electronic Delivery window that shows the total number of attempted and successful e-mails. Note: The e-mail will be sent to the e-mail address defined in the employee's Paperless Office Delivery Options. To reprint direct deposit stubs: Expand Payroll and Direct Deposit. Double-click Paperless Office Stub Viewer. In the Direct Deposit Stub Viewer window, highlight the affected Payroll check. On the right side, click the Open PDF button. Enter the password when prompted.

The above instructions seem to work if the DD stub actually made it to PDF but I'm not sure there's a way to correct if the stub never made it to PDF (it shows just one employee as printed ""P"" vs ""Y"" under the ""Sent"" column.