Sage 100

Customer on Sage 100 ERP 2013 latest PU. I'm having a problem where after creating an order in SO which includes a kit item (from BOM) if they go to Shipping Data Entry and explode the kit item the resulting DTR is OOB and one side of the entry doubles (you can see the entry credit 2x). Right now I'm zeroing in on Starship. My question: Do you know how to tell if the user has the BOI or the Starship Link (EXE) in use? If so - how? And if they're using BOI - is there a way to remove it and replace it with Starship Link (EXE)? If so - how?

Do you mean the kit doesn't explode on the Sales Order, it explodes in Invoicing/Shipping?????

The kit does explode on the invoice/shipping. When they explode by going from SO Entry - > SO Invoice Entry - life is good. No problems with entry. When they explode by going from SO Entry -> Shipping Data Entry - part of the entry to the DTR is doubled - not the number but the transaction. So for example if there should be a credit to Inventory of $ 2.00 ---- that credit shows up two times: Inventory -- ( $ 2.00 ) Inventory -- ( $ 2.00)

If using Starship link, it will be on the installed modules list under Common Information. See attached.

What if the customer had the BOI version installed? I did not perform their upgrade to 2013 and they say that's when the issues began to happen. I'm wondering if they're using the BOI version of Starship Link which could be a cause of the issue.

I thought that if you didn't install Starship link then BOI was used by default.

I've never installed the BOI - my last hope is that the BOI is somehow interfering. Unfortunately I am not sure how to uninstall or even if there's a way to prohibit use of the BOI.

You could try turning off Allow External Access in Company Maintenance. This will disable BOI.

Good thought - I'll give it a try

I had ""Allow External Access"" disabled. We're still getting experiencing the same problem with the BOM double posting but only when brought into Shipping Data Entry.