Sage 100

Customer on Sage 100 2014 using Scanforce and who I believe originated the shipping process through scanning. They have an order which appears to have been invoiced/shipped twice. It generated two invoices (different #s) and pulled items from inventory. Their question is --- how? This is the first time I've encountered an issue such as this.

The order shows that it was indeed shipped twice. I think it generated all the proper entries behind the scenes as well. Their question is how could this happen. They're understandably concerned. I don't think Sage will let you select an order for shipping twice in the same batch. I an not even sure once the order is fully shipped whether Sage will pull it up and let you over ship at that point.

Does SO history inquiry show two shipments as well? We don't have anyone using Scanforce but haven't experienced anything similar with Scanco. How long have they been scanning?

They've been scanning for maybe 6 months. I believe history shows two shipments though I'm not sure how far they traced the transaction. Seems as if there were two entries. They are talking with Scanforce now about any known issues.

I'd look for the text files to see if the order was scanned twice, or perhaps if someone played with the files so the same file was imported twice.