Sage 100

Customer on MAS 4.5 PU3: I have not setup anyone to FAX their documents. Is Microsoft Fax Services still the only game in town? I assume that I have to add this to every workstation? The Sage KB is very sparse with instructions on this other than to indicate that as of 4.3 MS Fax was the only game.

I""m not sure how much help all this is to you but here goes I needed to set one up recently although the IT staff for the client did most of the work.Before we began, I checked with Sage and YES - Microsoft Fax Services is still the only supported solution. The tech I spoke to indicated that he thought some customers had successfully used other fax software it was not supported and Sage would not assist. He indicated that you could install a shared copy of the Microsoft fax on the server and use it on the workstations; however the IT staff that I spoke to loudly disagreed with that, so I assume they set it up on each of the workstaions.

Thanks - I found some setup instructions for MS Fax and forwarded them to the customer. I didn't find anything that indicates v4.5 of Sage 100 supports anything but MS Fax however I believe that is on the road map and may be as close as the next release (adding this part for anyone who may search in the future and stumble across this message) Here's the fax setup info that I found: http://infosource.sagesoftwareonline.com/sw_attach/kdb.asp?isresolutionconceptid=494853 Just about all the Sage tech info that I located referenced v4.30

I configured a client for Metrofax a couple months ago. Used daily and no issues so far.

I have heard some people using Paperless Office to send an e-mail to a fax forwarding service. Is this a possibiilty?

Unfortunately the IT staff at this company are are little behind the 8 ball. Does anyone have a link or information that they provide to customers who want to use MS Fax ? I'm quite sure it's a free component and can be centrally configured so every workstation does not need a fax -- am I right?

I have one - here is the text format but - how do you attach the link? I must have missed that class! http://support.microsoft.com/kb/306550/EN-US/

oh it did come out as a link ;)

Thanks - the question they have is whether every workstation needs a modem. I don't think it does because I think that you can setup a modem server on the server. That's where I'm looking to guide them.

Only the server needs a modem. I shared the Fax Printer (on server) with all users.

I have a couple of customers using faxing from paperless and we ran a phone line to a modem card on the server. The fax machine is setup on the server and MS fax monitoring software runs on the server so you can see the status of fax jobs. You do not need to set up additional printers on each workstation since the fax is going out through the server just like emails. .PDF documents will be created and faxes if the customer/vendor is set up to have faxes as the medium of choice in their paperless setup. I did run into an issue with Adobe 10 and the use of fax documents. Faxes were appearing to hang but it was because of a security setting in Adobe that was on by default.

@JeffSchwenk - yes, you can use Paperless to fax forwarding services. You setup the customer's email as something like 9284386061@efax.com and efax.com interprets the email address as a fax number, takes your email, and turns around and faxes it to the correct fax number.

Is there any cost to this? Sign up at www.efax.com

All of the fax services have a charge, I think. Efax is the most expensive (it's the one I use because it's been out there the longest - I missed the deadline to cancel this year and they won't credit partial years so I'm stuck with it until the end of the year again, but then I'm changing)

We have a couple customers set up with an online fax service, and they like it a lot more than a physical fax. For one, they don't have to listen to the stupid phone noise, and it is much faster, and they configure it as an email in paperless ofc so it is only one procedure to learn. I don't know if there is any one online fax company better suited than the others.