Sage 100

Customer on 4.3.0.23 - they are presently sending Direct Deposit stubs by email and have been very successfully for the last year. Trying to add Customer AR Statement delivery. No problem whatsoever creating the PDF When trying to send via email to a customer -- we get what appears to be an acknowledgement that the email went out but nothing is ever received (using multiple test email send to accounts). ??

Is there an email log file to show what was sent?

If you look in Paperless, it says whether it was sent or not. May not be correct however.

Found the solution: This was actually an issue with the user ID within the email setup. Example: On the payroll direct deposits they used payroll@company.com as the RETURN address On the customer pdf setup (within paperless) they used office@company.com Yet the email account used was ""payroll"" within Library Master/Email -- which I'm guessing restricted their ""from"" address to only being payroll@company.com. When we used the from address of ""office@company.com"" it appeared to send ok on the Sage side but my guess is that their email server disposed of it because the account that paperless authenticated with ""payroll"" didi not have ""office@company.com"" as an assigned/authorized email address. We changed the from address to payroll@company.com and problem was solved (advised customer to have IT enter in a more generic from address such as Office@company.com and change the login within Library Master).