Sage 100

Customer is on v2017 Premium, upgraded from Standard in Nov 2016 (at v2016). They were at 12 users on Standard and have since bought 5 add'l users and 3 add'l users. This week, they are getting 12 User License Exceeded message. I found their keys weren't updated, so I updated them and they now show 20 users on all the screens in Sage (*Info and System Config). But they are still getting 12 User License Exceeded and it's a Providex Message. Sage seemed to think it shouldn't be since they are on Premium. Sage advised to click the 'Activate' as sometimes Update doesn't really update (hmmm..!!). Still getting the message when the 13th person tries to log in. Is there anything special that has to be done since they are on Premium and is that really true the message shouldn't be Providex, which then brings about a whole new set of questions. Ideas on how to fix this? Error Message attached.

Hi, Nancy. By any chance are they on terminal servers? If so, did you move a new MU version of activate.pvx to the TS?

Did you restart the Application Service?

I agree with Roberta, I had the same issue, worked with sage for an hour, got escalated and the below was the solution: ""When the activation was updated the activate.pvx does not get copied to the Terminal server. That only happens when the workstation setup is installed on the Terminal Server. In the past the 1 user limit exceeded was a big issues for Terminal servers users and we all learned to manually copy the file in support. With the error being 12 user limit exceeded this time threw me for a loop until Erin recalled the older solution. "" Error: ""1 user limit exceeded, No valid activation found"", when launching Sage 100 ERP Advanced or Premium through Terminal Services or Citrix from more than one workstation Products Sage 100 Resolution Copy the ""Activate.pvx"" from the ""..\MAS90\Home\Lib\Keys"" directory where Sage 100 is installed, to the ""..\MAS90\Home\Lib\Keys"" directory where the Workstation Setup client has been installed on the Terminal Server. See the detailed steps below: On the Application Server: 1.Stop the Sage 100 Advanced or Premium (formerly Sage MAS 200 or MAS 200 SQL) Service or Application 2.Verify that there are no ""Pvxwin32.exe"" processes running in Task Manager 3.Via Windows Explorer, access the ""..\MAS90"" directory where Sage 100 ERP is installed 4.Open the ""Home"" folder in ""..\MAS90"" 5.Open the ""Lib"" folder in ""..\MAS90\Home"" 6.Open the ""Keys"" folder in ""..\MAS90\Home\Lib"" 7.Copy the ""Activate.pvx"" file located here oNote: Right-click the file, select Copy On the Terminal Server: 1.Right-click the short-cut icon used to launch or access Sage 100 (formerly Sage MAS 200) 2.Select Properties 3.Click the Open File Location button to access the ""..\MAS90\Home"" directory where Sage 100 ERP Workstation Setup client is installed 4.Open the ""Lib"" folder in ""..\MAS90\Home"" 5.Open the ""Keys"" folder in ""..\MAS90\Home\Lib"" 6.Rename the ""Activate.pvx"" file located here oNote: Right-click the file, select Rename, and give the file a different name 7.Paste the ""Activate.pvx"" copied from the Application Server into the ""..\MAS90\Home\Lib\Keys"" folder. oNote: Right-click in a blank area in the folder, then select Paste to past the copied file. Back on the Application Server: 1.Restart the Sage 100 Advanced or Premium (formerly Sage MAS 200 or MAS 200 SQL) Service or Application Back on the Terminal Server: 1.Verify that multiple users can log into Sage 100 from the Terminal Server