Sage 100

Customer is on Premium 2015.4 trying to process 1099's. I've done many without having to go to .5. I had to uninstall/install efiling, ran the update from Aatrix Website and still when I click the menu item 1099 efiling and select Misc, the year, etc. and proceed, it starts to process and then disappears and it's gone, never to reappear. Tried turning off Windows Defender and no change. She says another person in office had same problems, thinking environment/network. any suggestions?

I had someone on Premium 2014.7 and ran into similar issue with the Microsoft Redistributables...eventually imported their vendor 1099 payment information into Sage 100 Standard system and let them use it on a separate laptop, outside of their environment. Sage support had no idea what to do.

When I've had this happen I've gone to the Windows Task Manager and did End Task on the Aatrix task and then it works.

we had an issue with one customer who got a new firewall, and it was blocking aatrix - (encrypted zips) - see https://www.aatrix.com/info/updates/tech-info

Suggest going to the Aatrix web site and downloading the file. Here is the url - https://www.aatrix.com/partners/sage100/ . Click on ""Download Update

Had the same problem with a Standard install. Rebooted the computer and it worked. It was magic.

I agree with @RonGouveia, Aatrix sometimes leaves a stub in memory and it needs to be terminated manually, also had a client that was ignoring the prompt ""do you want to increment the 1099 year in ap options"" and that was preventing the program from opening.