Sage 100

Customer is on 4.5 and using Starship. Most of their orders contain some lines that are backordered. They ship the lines that are available and then invoice for those lines shipped. Once the backordered items are fulfilled then they ship those and invoice for them. Starship does not let them ship backordered items, they are forced to open a new sales order and run through the shipping process again. They have started having problems with this a year or so ago, but it's become an issue recently with increased sales volume. Worked with Vtech support on this, and they told me that this process should work, however, customer is still running into problems. Hopefully this makes sense - I was wondering if anyone else had customers with similar processes and if so, how they were handling it

Which link are they using? Was there a similar issue to this if you used the Business Objects v Starship Link 2? Anyone remember? I know Dawn had something they ran across that wasn't possible in BOI version of the link but had worked in Starship Link.

I'm not sure - do you know how I can determine that?

Looks as if the traditional starship link shows up with a starship button in Shipping Data Entry. Unsure but I think the BOI may be access from within Starship itself and pulls data over from Sage. Someone else who has used the BOI version can jump in and correct me. Here's where I found the info: http://www.vtechnologies.com/help/migrate/mas90200/ss101_mas90.htm