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  • 1.  Customer in v2017...importing thru GL Exchange....

    Posted 10-05-2018 11:25
    Customer in v2017...importing thru GL Exchange....out of 58 records...18 say invalid account....and the account is there...active and with no activation date... any clues??


  • 2.  RE: Customer in v2017...importing thru GL Exchange....

    Posted 10-05-2018 11:27
    Is the account number greater than 9 characters?


  • 3.  RE: Customer in v2017...importing thru GL Exchange....

    Posted 10-05-2018 11:31
    Nope....nine without the dashs..... XXXXX-XX-XX


  • 4.  RE: Customer in v2017...importing thru GL Exchange....

    Posted 10-05-2018 11:34
    Do the 18 have second and third segments that are none 0? Is the account number fully formatted? Did you try the format for longer than 9? I don't recall if it's 9 with dashes or without?


  • 5.  RE: Customer in v2017...importing thru GL Exchange....

    Posted 10-05-2018 11:39
    They are non zero? The screen ddetails without dash


  • 6.  RE: Customer in v2017...importing thru GL Exchange....

    Posted 10-05-2018 11:40
    But it imports some other non-zeroes


  • 7.  RE: Customer in v2017...importing thru GL Exchange....

    Posted 10-05-2018 11:59
    Since it's GL Exchange and not VI, I'd want to rule out that maybe due to some special character, it's looking one column over from where it should.


  • 8.  RE: Customer in v2017...importing thru GL Exchange....

    Posted 10-05-2018 12:42
    The account should include dashes.....opposite to what the help says....and then the date format changes......Arghhhhh


  • 9.  RE: Customer in v2017...importing thru GL Exchange....

    Posted 10-05-2018 12:44
    Yup - I am assuming you are trying to import GL journal entries. I have had better luck with using a CSV file with GL Exchange than an Excel file and having the columns in a specific order. i.e., Acct Num, Acct Desc, Date, Source Jr, Src Jr Num, Scq Num, Src Module, Post Amt, Comment. Here is a an example Excel file used to prepare the import file and the associated CSV file.

    Attachment(s)

    xlsx
    GL_ExchangeExample.xlsx   18 KB 1 version
    csv
    GL_ExchangeExample.csv   1 KB 1 version