Sage 100

Customer creates a return of goods. If they do not supply an invoice number the entry will debit purchases clearing. Question: How to get rid of that purchases clearing? Am I missing something obvious?

it's the age-old problem. What I recommend is that when you receive the credit from the vendor they use the GL account for Purchases Clearing.

In this instance the vendor is shipping them a replacement at no charge. I told the to use an invoice # and just let the transactions wash.

That's the way to do it.

If you don't have a credit memo at the time - you can do a NEGATIVE Receipt of Invoice when you get it and that will match everything up and keep the Qty Rcvd/Invcd correct on the PO.

When they re-receive it the purchase clearing will go away. Otherwise you will need to use a negative Receipt of Invoices for debit memo for the credit received from the vendor.