Sage 100

Currently working with a client who is having a major issue with their Wrk files. No Wrk files are being removed from the server at all. The major problem with this is that if they print two things close together then the records get added to the existing work file and so then multiple things are printing. For example: if I run an aging from customer maintenance then go into another customer and run an aging for them- I get both customers on the aging. This is happening on all modules. Sage support's response was ""so what's really the issue they don't want to waste paper?"" (not kidding here - you can't make this stuff up) Client has had no updates recently and this apparently just started happening. Checked all of the usuals - permissions, running in mas90 mode, manually reinitialized help files...

Have a look at this - seems that Beth ran across something similar. From what I remember it had to do with a lack of delete rights for the users. https://90minds-com.socialcast.com/messages/23267996?ref=stream

EXACTLY. Just started happening with new workstations. IT was working on it today - not sure where it stands. It looked pretty straight-forward to me, but apparently it was not. I can't believe Sage's response. This is on my client's POs, so yeah, I guess we could just send one big PO to the first vendor on the list, right? You can see in the PO printing where it happens because I have included line numbers on the form. The weird thing is that it doesn't break at a new PO. One would think it would, but I guess that Group Field only has the user info, not anything else helpful.

This is happening with all forms of printing on their system. I clean up all of the work files and 5 minutes later there's 20 more out there. They can't quick print invoices w/o getting multiples.... its insane. I checked the permissions and all users are set to have full access... though they are running VIPRE. I just emailed IT to see if they can make sure exclusions & permissions are correct. The guy I got on the line was clearly a 500 guy because he said ""we had an issue like this on the 500 side once before"" and I've never talked to him before. So thanks for nothing Sage support. I guess I should at least be grateful it wasn't DJ.

I get the worst feeling when I watch an IT staffer start to modify user rights by picking and choosing from the list versus applying the defaults. There's almost always something wrong once they try to micro-manage rights.

I have seen VIPRE updates do strange things to MAS before - try turning it off and see if the problem goes away.

I may just have them reboot the server and see if that does anything.

Disabled VIPRE. Checked permissions.... again. No luck. I'm thinking either some kind of shadow copy or backup may be running or possibly opportunistic locking?

Is there another mas90 directory somewhere near the 'live' one? I recall one of the 90 minders (admit I can't recall who) that pointed out that another mas90 directory in the folder, like backup_mas90 could mess things up.

My IT guy is still struggling with this. 3 workstations are having this happen (new stations) and old ones are not. He's changed permissions and no luck yet.

@NicoleRonchetti the BAT file in this post may be helpful once you get the ongoing problems resolved. https://90minds-com.socialcast.com/messages/11441640

Thanks everyone. As of now I still have no resolve. I'm starting to wonder if they have some sort of corrupt system file or something. @RobertWood - I keep that bat file on every device I have. Such a good thing to use!