Customer issue is this - Customer service enters orders and does not have rights to override a credit hold. So they save the order On Hold and someone else pulls it up and approves.
HOWEVER, when the order then goes to Shipping Data Entry, they get another message about the customer's credit and it has to be overridden AGAIN by someone else because Shipping isn't allowed to override it, either. Are we missing something in the setup that would keep the second pop-up from happening?
If not, does anyone think there could be a scripted way around that second pop-up?
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Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
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