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  • 1.  COVID-19 relief from Sage

    Posted 04-22-2020 09:49
    If anyone has pursued relief for a customer from Sage, how has it gone?  It took a while, but I got it for two customers. I had to submit their letter that they're sending to all their vendors. And once approved, they have to sign something.  It wasn't what I'd hoped for - skipping a few month's payments (they are both on subscription with monthly payment), but at least they got deferment of the payments for two months.

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    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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  • 2.  RE: COVID-19 relief from Sage

    Posted 04-22-2020 10:50
    PR Fix coming soon ...
    --

    Friendly Systems, Inc.

    Sage 100 (Mas90/200), Sage 300 (Accpac), SageCRM, xTupleERP
    Visit us on the web at www.friendlysystems.com
    Office:?? 678.273.4010 ext 4
    Mobile: 404.202.9065
    Fax:?????????? ??678.273.4012
    See our blog at www.friendlysystems.com/blog



    ------Original Message------

    If anyone has pursued relief for a customer from Sage, how has it gone?  It took a while, but I got it for two customers. I had to submit their letter that they're sending to all their vendors. And once approved, they have to sign something.  It wasn't what I'd hoped for - skipping a few month's payments (they are both on subscription with monthly payment), but at least they got deferment of the payments for two months.

    ------------------------------
    ==================
    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
    ------------------------------


  • 3.  RE: COVID-19 relief from Sage

    Posted 04-22-2020 13:19
    Two months isn't too bad.  More than I would have expected from Sage......

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 4.  RE: COVID-19 relief from Sage

    Posted 04-22-2020 13:01
    What did Sage agree too?

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 5.  RE: COVID-19 relief from Sage

    Posted 04-22-2020 13:07

    In my clients' case, they agreed to defer May and June payments til July, when all three would be due.

     

    Rhonda McNamara

    Stewart Technologies, Inc.

    410-309-9550 x-1108 New!

     



    ------Original Message------

    What did Sage agree too?

    ---------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ---------------------------------




  • 6.  RE: COVID-19 relief from Sage

    Posted 04-22-2020 14:16
    Good to know. Thanks.
    The sad part is that the customer could probably cancel and it would take Sage 3+ months to coordinate the phone-home shutdown. Then the customer might be able to get back on plan at no penalty ( depending on if they had migration credits )

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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    Original Message


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