Sage 100

Numerous times I've had issues with Crystal reports in Sage 100, from a menu, running a cached copy of the report and not the most recently modified version.  Normally clearing the c:\users\{UserName}\AppData\Local\Temp fixes the issue.  This morning, however, it did not.  I finally ended up deleting it from the menu, changing the name of the Crystal Report, and adding it back to the menu under a slightly different menu name.

Any ideas where else a cached copy may be residing?

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Not sure if this is the answer, but did you look to see if 'File/Save Data ​with Report' is checked?  If so, uncheck it.  It comes checked by default with a new report - which is frustrating.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

No, that's not the issue.  I made a change to the format of a date field and if you ran it in Report Manager you could verify the change.  Then when you ran it from the Menu, it had NOT changed.  It was definitely running a different version of the report.

Am I the only one whose clients keep having these cached versions?  I have it on my own machine, too.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 01-10-2020 11:22
From: Nancy Hanson
Subject: Copies of Crystal reports

Not sure if this is the answer, but did you look to see if 'File/Save Data ​with Report' is checked?  If so, uncheck it.  It comes checked by default with a new report - which is frustrating.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN
------------------------------

I search the local drives for *.rpt to see if it is stored somewhere else... but folder redirection is also a possibility.  We had nightmares with one customer on Citrix where their hosting provider did really weird things with the user profiles.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 01-10-2020 11:32
From: Beth Bowers
Subject: Copies of Crystal reports

No, that's not the issue.  I made a change to the format of a date field and if you ran it in Report Manager you could verify the change.  Then when you ran it from the Menu, it had NOT changed.  It was definitely running a different version of the report.

Am I the only one whose clients keep having these cached versions?  I have it on my own machine, too.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------


Original Message:
Sent: 01-10-2020 11:22
From: Nancy Hanson
Subject: Copies of Crystal reports

Not sure if this is the answer, but did you look to see if 'File/Save Data ​with Report' is checked?  If so, uncheck it.  It comes checked by default with a new report - which is frustrating.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

@Beth Bowers​​ - What was your resolution on this?  Have just spent the past hour looking for a picking sheet form being used.  Not in the usual three areas that it could be.

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------

Original Message:
Sent: 01-10-2020 12:34
From: Kevin Moyes
Subject: Copies of Crystal reports

I search the local drives for *.rpt to see if it is stored somewhere else... but folder redirection is also a possibility.  We had nightmares with one customer on Citrix where their hosting provider did really weird things with the user profiles.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 01-10-2020 11:32
From: Beth Bowers
Subject: Copies of Crystal reports

No, that's not the issue.  I made a change to the format of a date field and if you ran it in Report Manager you could verify the change.  Then when you ran it from the Menu, it had NOT changed.  It was definitely running a different version of the report.

Am I the only one whose clients keep having these cached versions?  I have it on my own machine, too.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 01-10-2020 11:22
From: Nancy Hanson
Subject: Copies of Crystal reports

Not sure if this is the answer, but did you look to see if 'File/Save Data ​with Report' is checked?  If so, uncheck it.  It comes checked by default with a new report - which is frustrating.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

There are actually 5 different places:

• \MAS_###\Reports\FormName\FormCode\
• \MAS_###\Reports\FormName\
• \MAS_System\Reports\FormName\FormCode\
• \MAS_System\Reports\FormName\
• \Reports\

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 01-28-2020 09:07
From: Jeff Schwenk
Subject: Copies of Crystal reports

@Beth Bowers​​ - What was your resolution on this?  Have just spent the past hour looking for a picking sheet form being used.  Not in the usual three areas that it could be.

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------


Original Message:
Sent: 01-10-2020 12:34
From: Kevin Moyes
Subject: Copies of Crystal reports

I search the local drives for *.rpt to see if it is stored somewhere else... but folder redirection is also a possibility.  We had nightmares with one customer on Citrix where their hosting provider did really weird things with the user profiles.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 01-10-2020 11:32
From: Beth Bowers
Subject: Copies of Crystal reports

No, that's not the issue.  I made a change to the format of a date field and if you ran it in Report Manager you could verify the change.  Then when you ran it from the Menu, it had NOT changed.  It was definitely running a different version of the report.

Am I the only one whose clients keep having these cached versions?  I have it on my own machine, too.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 01-10-2020 11:22
From: Nancy Hanson
Subject: Copies of Crystal reports

Not sure if this is the answer, but did you look to see if 'File/Save Data ​with Report' is checked?  If so, uncheck it.  It comes checked by default with a new report - which is frustrating.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

Correct.  Not counting subfolders of form names.....

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------

Original Message:
Sent: 01-28-2020 10:33
From: Kevin Moyes
Subject: Copies of Crystal reports

There are actually 5 different places:

• \MAS_###\Reports\FormName\FormCode\
• \MAS_###\Reports\FormName\
• \MAS_System\Reports\FormName\FormCode\
• \MAS_System\Reports\FormName\
• \Reports\

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 01-28-2020 09:07
From: Jeff Schwenk
Subject: Copies of Crystal reports

@Beth Bowers​​ - What was your resolution on this?  Have just spent the past hour looking for a picking sheet form being used.  Not in the usual three areas that it could be.

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444


Original Message:
Sent: 01-10-2020 12:34
From: Kevin Moyes
Subject: Copies of Crystal reports

I search the local drives for *.rpt to see if it is stored somewhere else... but folder redirection is also a possibility.  We had nightmares with one customer on Citrix where their hosting provider did really weird things with the user profiles.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 01-10-2020 11:32
From: Beth Bowers
Subject: Copies of Crystal reports

No, that's not the issue.  I made a change to the format of a date field and if you ran it in Report Manager you could verify the change.  Then when you ran it from the Menu, it had NOT changed.  It was definitely running a different version of the report.

Am I the only one whose clients keep having these cached versions?  I have it on my own machine, too.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 01-10-2020 11:22
From: Nancy Hanson
Subject: Copies of Crystal reports

Not sure if this is the answer, but did you look to see if 'File/Save Data ​with Report' is checked?  If so, uncheck it.  It comes checked by default with a new report - which is frustrating.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

Search Windows for *.rpt...?

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 01-28-2020 10:43
From: Jeff Schwenk
Subject: Copies of Crystal reports

Correct.  Not counting subfolders of form names.....

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
------------------------------


Original Message:
Sent: 01-28-2020 10:33
From: Kevin Moyes
Subject: Copies of Crystal reports

There are actually 5 different places:

• \MAS_###\Reports\FormName\FormCode\
• \MAS_###\Reports\FormName\
• \MAS_System\Reports\FormName\FormCode\
• \MAS_System\Reports\FormName\
• \Reports\

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 01-28-2020 09:07
From: Jeff Schwenk
Subject: Copies of Crystal reports

@Beth Bowers​​ - What was your resolution on this?  Have just spent the past hour looking for a picking sheet form being used.  Not in the usual three areas that it could be.

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444


Original Message:
Sent: 01-10-2020 12:34
From: Kevin Moyes
Subject: Copies of Crystal reports

I search the local drives for *.rpt to see if it is stored somewhere else... but folder redirection is also a possibility.  We had nightmares with one customer on Citrix where their hosting provider did really weird things with the user profiles.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 01-10-2020 11:32
From: Beth Bowers
Subject: Copies of Crystal reports

No, that's not the issue.  I made a change to the format of a date field and if you ran it in Report Manager you could verify the change.  Then when you ran it from the Menu, it had NOT changed.  It was definitely running a different version of the report.

Am I the only one whose clients keep having these cached versions?  I have it on my own machine, too.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 01-10-2020 11:22
From: Nancy Hanson
Subject: Copies of Crystal reports

Not sure if this is the answer, but did you look to see if 'File/Save Data ​with Report' is checked?  If so, uncheck it.  It comes checked by default with a new report - which is frustrating.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN

My resolution was to change the name of the report slightly, take it off the menu, and put it back on.  I never did figure out where the cached copy that was causing us issues was stored.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625
------------------------------

Original Message:
Sent: 01-28-2020 10:33
From: Kevin Moyes
Subject: Copies of Crystal reports

There are actually 5 different places:

• \MAS_###\Reports\FormName\FormCode\
• \MAS_###\Reports\FormName\
• \MAS_System\Reports\FormName\FormCode\
• \MAS_System\Reports\FormName\
• \Reports\

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------


Original Message:
Sent: 01-28-2020 09:07
From: Jeff Schwenk
Subject: Copies of Crystal reports

@Beth Bowers​​ - What was your resolution on this?  Have just spent the past hour looking for a picking sheet form being used.  Not in the usual three areas that it could be.

------------------------------
Jeff Schwenk
FORMER 90M Board Member
Bottomline Software, Inc.
Waynesboro VA
540-221-4444


Original Message:
Sent: 01-10-2020 12:34
From: Kevin Moyes
Subject: Copies of Crystal reports

I search the local drives for *.rpt to see if it is stored somewhere else... but folder redirection is also a possibility.  We had nightmares with one customer on Citrix where their hosting provider did really weird things with the user profiles.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON


Original Message:
Sent: 01-10-2020 11:32
From: Beth Bowers
Subject: Copies of Crystal reports

No, that's not the issue.  I made a change to the format of a date field and if you ran it in Report Manager you could verify the change.  Then when you ran it from the Menu, it had NOT changed.  It was definitely running a different version of the report.

Am I the only one whose clients keep having these cached versions?  I have it on my own machine, too.

------------------------------
Beth Bowers
Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
Beth Bowers
269-445-1625


Original Message:
Sent: 01-10-2020 11:22
From: Nancy Hanson
Subject: Copies of Crystal reports

Not sure if this is the answer, but did you look to see if 'File/Save Data ​with Report' is checked?  If so, uncheck it.  It comes checked by default with a new report - which is frustrating.
N

------------------------------
Nancy Hanson
Blytheco LLC
Eagan MN